Job Description Summary

This Senior Staff Application Operations Engineer role is responsible for supporting and maintaining critical applications and related data processing platforms and services supporting the Digital Technology Quality Operations space. This role will ensure the team has the facilities, tools, resources and skills needed to deliver on commitments while tracking ongoing execution and delivery of Application Operations delivery SLAs, critical knowledge-based documentation, and development of talented resources capable to deliver on execution metrics.

This role is responsible for maintaining and reporting out on metrics related to incident management, change controls, support coverage, and provisioning compliantly. This role is responsible for technical domain, functional domain, sustainment/operations, or deployment for the Digital Technology quality operations organization.

Specifically, this role will lead L3/L2/L1 support team in concert with the Technical Product Managers within the Digital Technology Quality Operations landscape supporting a portfolio of business-critical applications used throughout Engineering, Supply Chain, MRO sites, and our suppliers.

Job Description

Roles and Responsibilities:

In this role, you will:

• As a change agent, identify opportunities for necessary changes and pursues/leads them when appropriate.
• Evaluates progress and involves peers and team members in analyzing strengths and weaknesses in performance.
• Subdivides major deliverables into smaller, manageable components and re-appropriates existing solutions to new requirements and situations
• Innovates and integrates new processes and/or technology to add value to GE.
• Proactively learns new solutions and processes to address problems.
• Establishes & communicates team members' roles in relation to their function and data.
• Shares knowledge, builds and establishes trust, credibility, and goodwill amongst peers, team members, and leadership.
• Coordinates role responsibilities with that of others to achieve business goals and deliverables.
• Encourages groups to work together to resolve problems. Works with others to achieve goals.
• Proactively coaches and/or mentors others to improve their contribution to the team and execute business deliverables.
• Fosters relationship building between team members and those outside the team.
• Identifies gaps in roles on teams and works using a problem-solving mindset.
• Acts and decides appropriately when all available information may not be possible to obtain.
• Makes decisions and course corrects as a result of the feedback from those decisions.
• Collaborates with leadership on mediums and messages that drive the intended direction of the organization with measurable results.
• Determines the need for theoretical explanations versus a business actionable answer in a presentation.
• Drives dialogues that produce new perspectives and substantial innovation, enhancements and analysis of consequences.
• Provides consultation on projects to fit systems or infrastructure, and project goals to their function, and vice versa.
• Provides risk-assessed options in relation to process enhancement and professional expertise.
• Provides consultation on data or data infrastructure development projects and identifies when necessary to modify the solution.
• Works with Technical Product Managers and senior business leaders to communicate risks, impact, and mitigation plans for the business.
• Encourages ideas from others that may include risk but may provide great gains for the organization.
• Identifies future roadblocks and promotes data-based problem solving. Advises others in how to solve difficult problems.
• Assesses & prioritizes problems in relation to organizational goals.
• Coordinates team's work and performance with broader organizational objectives and manages conflicts between them.
• Mentor junior team members.

Minimum Qualifications:

• Bachelor’s degree from accredited university or college with minimum of 3 years of professional experience, or Associates degree with minimum of 6 years of professional experience, or High School Diploma with minimum of 8 years of professional experience
• Note: Military experience is equivalent to professional experience

Eligibility Requirement:

• Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job.

Desired Characteristics:

Technical Expertise:

• Strong knowledge of software design and coding principles
• Experience working in an Agi