Production Support Engineer (Fully Remote)

Code for a higher purpose.

At Diverse Computing, we are passionate about our mission for delivering innovative IT solutions that improve the effectiveness and security of the public safety community. In other words, we create software that has a higher purpose than simply making a profit. We are also passionate about maintaining our reputation for excellence in serving nationwide public safety organizations. We do this by uplifting and supporting all facets of our tight-knit team.

Outstanding software development is a keystone to our success and we are currently seeking a talented and dedicated Software Engineer for our Production Support team to join the DCI family and play a crucial role in ensuring the stability, availability, and performance of our enterprise software applications.

As a DCI Software Engineer, you will:

• Provide production support for our enterprise software applications, ensuring their smooth operation and resolving any issues that arise
• Write well-designed, testable, efficient code; create comprehensive solutions to technical problems
• Write maintainable, easily understandable software for use by developers of varying skill levels and perform maintenance projects for the different systems we implement
• Create technical documentation for reference and reporting; summarizing complex technical issues in a way that non-subject matter experts can understand
• Collaborate with cross-functional teams, including developers, QA analysts, and system administrators, to troubleshoot and resolve production issues
• Troubleshoot, debug, enhance, and maintain existing software in various languages including Java, JavaScript, SQL Server, CSS, and HTML; occasionally after-hours when major technical issues arise
• Utilize popular frameworks such as Spring MVC, Bootstrap, Thymeleaf, jQuery, Apache Camel, React
• Utilize your expertise in Microsoft SQL Server to investigate and optimize database performance, write efficient queries, and ensure data integrity
• Interact with internal staff and our customers to provide excellent training and technical support

Requirements

Our ideal candidate will have/be:

• At least four (4) years of professional software development experience
• Adept with full stack development using an object-oriented language (Java 8 or higher preferred or C#) and a front-end framework (jQuery/Thymeleaf preferred, React)
• A high level of mastery with (highly preferred):
  • Object oriented programming (Java 8 or higher preferred)
  • Microsoft SQL Server, Oracle, or another SQL RDBMS
  • CSS
  • HTML
  • JavaScript
• Comfortable and/or proficient with (preferred):
  • Thymeleaf
  • jQuery
  • Spring MVC
  • Apache Camel
• Other "nice to have" experience:
  • Typescript
  • JMS
  • Maven
  • Docker
  • Flyway
  • Spring Boot
  • React
    
    
    

Success factors generally include a/an:

• High degree of pride in accuracy, attention to detail, organization, confidentiality, and humble confidence
• Analytical mindset driven by a desire for constant learning that doesn’t shy away from solving challenging coding problems
• Responsible mastery of time and schedule management, combined with a proactive approach to projects
• Optimistic attitude paired with a sense of team dedication by being readily available and supportive
• Ability to effectively collaborate with others, which leads to better teamwork, improved problem-solving, and successful project outcomes
• High regard for taking responsibility and ownership of one’s own work/actions
• Knack for thriving and demonstrating responsible decisiveness in a fast-paced, and at times high pressure, environment
• Natural affinity for listening-focused communication, mentoring, coaching, and helpfulness
• Preference for a stable long-term career vs. short-term contracting gigs
• Desire to lead by example through living the DCI core values of integrity, passion, customer service, innovation, and engagement
• Personal passion for, or interest in, supporting public safety and law enforcement agencies

Benefits

We ask a lot, but we give a lot in return:

• Competitive salary (dependent on level of experience)
• 100% coverage of monthly health care insurance premiums for yourself or 60% discount on dependent plan premiums; begins 1st of month after date of hire
• 100% coverage of monthly life, dent