Patient Access Representative

General Summary: A nonexempt position responsible for coordinating, verifying and inputting information for patient registration.

Essential Job Responsibilities: Required two years minimum of recent administrative medical experience or any equivalent combination of experience, training and/or education.

1. Greets incoming patients, checks-in patients, explains registration paperwork, copies medical ID cards, collects copayments, and arrives patients.

2. Opens and closes office according to CNS protocols.

3. Balances cash and prepares daily cash report.

4. Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary

5. Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter

6. Ensures patient receives necessary disclosure and privacy information, as well as obtains necessary legal and financial signatures

7. Communicates financial obligations to patients and collects fees at time of service as appropriate

8. Communicates the purpose of and completes all necessary regulatory forms with patient

9. Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints

10. Assists with referrals and pre-certifications, at the time of encounter

11. Performs cash posting following department guidelines

12. Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances, and collects accordingly

13. Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights

14. Performs general office duties such as maintaining lobby appearance, stocking business cards, discarding old magazines, ordering supplies as needed, wiping down lobby surfaces and chairs.

15. Verifies insurance information upon arrival of the patient. Explains to patients any past due balances, goes over all cost estimates, and collects any outstand balances in adherence to company policy.

16. fulfills organizational responsibilities as assigned including:

• respects and promote patient rights
• responds appropriately to emergencies
• shares problems relating to patients and/or staff with immediate supervisor
• works as a productive member of the team helping co-workers as needed and/or assigned

17. Assists walk in patients with appointment scheduling

18. Performs other duties as assigned.

Education: High school diploma or equivalent.

Experience: Required two years minimum of recent administrative medical experience or any equivalent combination of experience, training and/or education.

Performance Requirements:

Knowledge:

1. Knowledge of medical practices and terminology.

2. Knowledge of health care field and medical office protocols/procedures.

3. Knowledge of HIPAA Privacy and Security rules.

Skills:

1. Skill in establishing and maintaining effective internal and external working relationships.

2. Skill in verbal and written communication with patients, physicians and staff.