Casino Host- Borgata

Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

PRIMARY PURPOSE:

The Casino Host is an entry-level position that is the first point of contact for customer services. The Casino Host will use appropriate judgment to execute casino customer request.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Supports MGM Rewards Desk, Front Desk, VIP Host Desk, Host phone line and other various departments

• Evaluate customers’ casino activity to provide corresponding incentives and may have authorization to approve minimum number of comps and allowances (i.e., room, food, beverage, and/or event tickets

• Responsible for maintaining relationships with premium level customers through telemarketing and event marketing with a special focus on cultivating relationships with high end slot customers through new and inactive leads along with booking MGM Air flight guests

• Assist in maintaining and developing property’s customer base through meeting and interacting with customers

• Process customers’ reservations by using OPERA & PATRON management systems

• Resolve customer disputes and complaints to the satisfaction of the customer and the company

MINIMUM REQUIREMENTS:

• Bachelor’s degree or equivalent experience

• One (1) year of customer service experience

PREFERRED:

• Two (2) years hotel operations, casino marketing, VIP services or table game

• Previous experience working in a similar resort setting

• Able to work in the fast-paced environment

• Able to work as a team with co‐workers

• Demonstrates excellent customer service skills

• Demonstrates savvy interpersonal skills to effectively communicate with all business contacts

• Shows flexibility in working a variety of shifts

• Demonstrates and maintains a professional, neat and well‐groomed appearance adhering to MGM Resorts International Marketing standards

• Able to travel domestically or internationally if necessary to meet existing customer base

• Must be able to communicate effectively in English, in both written and oral forms

 THE PAY, PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off shift

• Healthcare, financial, and time off benefits

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!