Customer Service Administrator(Αthens-onsite)

ManpowerGroup Greece on behalf of its client, one of the world’s leading companies in the lighting industry that is currently expanding into the renewable energy solution business, is in search of a Customer Service Administrator.

Key Responsibilities:

• Respond to customer inquiries via phone, and email in a prompt and professional manner.
• Provide accurate and helpful information to address customer questions, concerns, and issues.
• Assist customers in placing orders, tracking shipments, and processing returns and credit notes.
• Investigate and resolve customer complaints or issues effectively and in a timely manner.
• Provide technical support.
• Collaborate with other departments to ensure customer concerns are addressed and resolved.
• Process customer orders, ensuring accuracy in product selection, pricing, and shipping details.
• Coordinate with the warehouse or logistics team to ensure timely order fulfillment.
• Inform Credit Control for urgent blocked orders when needed.
• Manage Retail Channel orders.
• Manage all export orders.
• Support in tenders and projects (documentation, certificates).
• Manage all couriers and post office needs.
• Creation and maintenance of Purchase Orders.
• Gather and report customer feedback to the customer service manager or relevant teams.
• Work closely with other members of the customer service team to meet departmental goals and objectives.
• Provide support to colleagues during busy periods or when needed.

Requirements

• Electrical engineering bachelor’s degree. (Electrician EPAL qualification is also welcomed).
• Proven customer service experience or relevant administrative experience up to 2 years.
• Knowledge and technical understanding of lighting products or electrical equipment.
• Fluency in English – both spoken and written.
• Very good knowledge of MS office.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Attention to detail and ability to multitask.
• Ability to remain calm and professional in stressful situations.

Benefits

• Working within a multinational company environment.
• Private Health Insurance.
• Attiki Odos Tolls.
• Mobile.
• Laptop.