Client Success Associate

About the role:

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client

receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities,

breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their

business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client

engagement of products that are used by large client teams.

What you will do:

• Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client

professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the

utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth

• Introduce Gartner services and capabilities to new clients and communicate value to decision makers

• Facilitate client calls and engagements to surface client priorities, and recommend a program of action that drives high

value and return of investment on their Gartner membership

• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients

• Conduct regular reviews of client book of business looking into performance and key client engagement metrics

What you will need:

• 6+ months relevant professional and/or internship experience

• Proven track record of success fueled by a passion for delighting clients

• Strong communication, collaboration, prioritization, critical thinking, and influencing skills

• Bachelor’s degree preferred

What you will get:

• Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental

Leave, Employee Assistance Program (EAP), 401K matching and more!

• Collaborative, team-oriented culture that embraces diversity

• Professional development and unlimited growth opportunities

About the role:

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client

receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities,

breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their

business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client

engagement of products that are used by large client teams.

What you will do:

• Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client

professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the

utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth

• Introduce Gartner services and capabilities to new clients and communicate value to decision makers

• Facilitate client calls and engagements to surface client priorities, and recommend a program of action that drives high

value and return of investment on their Gartner membership

• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients

• Conduct regular reviews of client book of business looking into performance and key client engagement metrics

What you will need:

• 6+ months relevant professional and/or internship experience

• Proven track record of success fueled by a passion for delighting clients

• Strong communication, collaboration, prioritization, critical thinking, and influencing skills

• Bachelor’s degree preferred

What you will get:

• Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental

Leave, Employee Assistance Program (EAP), 401K matching and more!

• Collaborative, team-oriented culture that embraces diversity

• Professional development and unlimited growth opportunities

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and t