Assistant Manager - Security

JOB SUMMARY

Assists in the management of the daily functions of the department to provide protection of building assets, employees, visitors, and property.  Maintains logs, certifications and documents required by law and Standard Operating Procedures.  Assists in the training of staff in established emergency procedures and implements accident and fire prevention procedures.  Promotes visitor and employee satisfaction while achieving the operating budget.

 

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 5 years’ experience in the security or related professional area

OR

• Bachelor’s degree from an accredited university in Criminal Justice or related major; 1 year experience in the security or related professional area.

 

CORE WORK ACTIVITIES

Managing Security Operations

• Assists in conducting hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.
• Complies with applicable federal, state and local law and safety regulations.
• Maintains logs, certifications and documents required by law and Standard Operating Procedures.
• Supervises and reviews initial incident investigations and promote a timely responses for all reported incidents.
• Follows proper key control guidelines in Security and in the property.
• Assists with promotion and implementation of accident and fire prevention procedures.
• Incorporates into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.
• Follows up on all unusual activities in and around the property that would impair the well-being of visitors and employees.
• Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.
• Promotes action plans to monitor and control risk.
• Oversees all Security operations to include but not limited to patrol process, emergency response, investigations (initial and follow up) for all visitor and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.
• Assists with first aid program for visitors and employees.
• Assists with the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
• Works closely with Workplace Management & Facilities team to execute a successful and safe experience for Associates & Visitors.

 

Managing and Conducting Human Resources Activities

• Assists with Interviews, and trains employees.
• Appraises employee’s productivity and efficiency for the purpose of recommending promotions or other changes in status.
• Provides for the safety and security of the employees or the property. 
• Monitors employee attendance and records absences/tardiness.
• Helps direct supervisors to achieve their own development goals.
• Conducts annual performance review with direct reports according to Standard Operating Procedures.

 

Ensuring Exceptional Customer Service

• Meets quality standards and customer expectations on a daily basis.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Inspects and critiques the performance of the Security department to establish and maintain a high level of professionalism and customer service.
• Provides services that are above and beyond for customer satisfaction and retention.

 

Additional Responsibilities

• Analyzes information and evaluates results to choose the best solution and solve problems.
• Develops liaison with local law enforcement and emergency services.
• Informs and/or updates executives, peers and subordinates on relevant information in a timely manner.
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

 

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.  
• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from di