MAC Cosmetics, Assistant Business Manager, Full Time, Permanent

GET TO KNOW US

M.A.C. is the world’s leading professional make up authority because of our unrivalled expertise in makeup artistry. MAC celebrates diversity and individuality. MAC is a proud community of professional makeup artists. MAC is at the forefront of trendsetting, collaborating with leading talents from fashion, art and popular culture. MAC believes in social responsibility, with Viva Glam at the heart and soul of our unique culture.

 

KNOW THE ROLE

We are seeking an inspirational and dynamic Assistant Business Manager to play a leading role in the success of the team by supporting the Business Manager in driving sales turnover and market share through the delivery of a consumer-focused culture;

They are accountable for achieving this by;

• Recruiting, leading, coaching and developing a highly engaged team to consistently deliver Brand expectations on sales and service, operations and product,
• Ensuring the Brand image is reflected through all Brand standards

 

Sales and Service

• Ensure an hourly deployment plan is completed daily to cover all areas of the shop floor in line with the weekly staff rotas
• Ensure team awareness of all additional sales avenues i.e. eventing, omni-channel and digital channels, etc.
• Keep up to date with competitor activities and missed opportunities
• Ensure effective training, coaching and development takes place for all direct reports, and feedback is communicated in order to deliver the expected Company service standards
• Communicate and review daily/weekly targets and Brand KPI’s, taking appropriate action where necessary
• Effectively use and encourage the teams use of social media to leverage opportunities to drive the business, protect and enhance the Brand image.
• Support the execution of the Brand Strategy and local plan
• In collaboration with the Business Manager, create and drive a local Marketing and Events Plan, ensuring it is within keeping of Retailer activity
• Support the Business Manager in working in partnership with Education Teams ensuring, product knowledge and skill sets enable team members at all times.
• Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind-set and a surprise and delight culture
• Act as a role model for the team ensuring all aspects of sales and service are executed, creating a zero consumer complaints mind-set and a surprise and delight culture
• Be an Ambassador for the Brand – lead the way to ensure Brand values are represented and bought to life.
• Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Business Manager where appropriate
• Ensure the upskilling of the team with the use of Brand education digital tools and resources
• Provide coaching and feedback to the team on consumer service, sales techniques and product knowledge to improve performance
• Support the consumer recruitment and retention strategy to grow a loyal consumer base

Team Management

• Demonstrate ELC leadership qualities acting as a role model at all times
• Recruit, induct, retain and develop a high calibre team in line with Company procedures
• Ensure the team are aware of Company standards, Policies and Procedures that relate to their role
• Develop talent and capabilities of the team, promoting a culture of development through coaching and feedback, acting as a role model at all times
• Provide clear goals, and expectations to help and support the team to achieve and maintain the required standard of conduct and job performance, following the Company performance management procedures where necessary
• Manage absence in line with the Company attendance policy
• Communicate effectively with the team ensuring appropriate cascade of information and creating a culture of high engagement
• Identify skills gaps and training needs of team, ensuring training is received utilising existing company tools effectively  
• Work with the Business Manager to identify and manage ‘Talent ‘effectively in order to support succession plans
• Conduct performance reviews with the team, in line