Jobs and Careers
RE
Financial Assistance Coordinator
Redwood Credit UnionSanta Rosa, United Statesfull_timeVerifiedPosted 18 Feb 2025
💰 $60,000/yr($46,000/yr – $60,000/yr)
About the role
ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 37th largest credit union in the U.S. and the largest financial institution based in the North Bay • Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Best Credit Unions 2024"• Recognized by Forbes as one of “America’s Best Small Employers 2023" • Voted Best Places to Work in the North Bay 19 years in a row• World-class Employee Engagement scores• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate• Industry leading Net Promoter Scores across the U.S. Join us and discover why you'll love working at Redwood Credit Union!
Redwood Credit Union is looking for a Financial Assistance Coordinator who will perform a variety of specialized support duties associated with Recovery, Paralegal, Collateral Officer, and Financial Assistance team functions under limited supervision. Duties are of moderate to high complexity and moderate to high touch, requiring the exercise of discretion, high attention to detail, strong follow up and use of judgment and initiative. Working knowledge and/or experience of the auto industry, vehicle repossession/disposition, business or real estate lending or asset disposition, and/or collection/recovery legal industry practice and processes required.
ESSENTIAL FUNCTIONS:Administrative Support• Support Paralegal through accurate and timely drafting of all relevant legal documents such as complaints, summons, documents for service, for attorney and paralegal review, and filing in appropriate court system, including but not limited to small claims, civil and bankruptcy.• Support Paralegal in accurate and timely drafting post-judgment documents as applicable, including but not limited to settlement agreements, satisfaction of judgments, partial satisfaction of judgment, all forms of enforcement forms such as wage garnishment and bank levies.• Support Paralegal through the timely and accurate follow up on enforcement actions with all applicable agencies, maintaining accurate records and documentation, timely informing Paralegal and Recovery team members of status of enforcement actions.• Support Paralegal in arranging for document transport to all applicable agencies, including but not limited to, sheriff’s offices, courts, or legal counsel offices.• Support Recovery team in performing complex skip tracing, including by not limited to, pulling credit and background reports, determining member present employment, and assets, making sound recommendations for legal pursuit or enforcement actions.• Support Recovery Team by performing real estate property record searches, performing collateral review and evaluation, title examination and problem solving, making sound recommendations for legal pursuit or enforcement actions.• Support Recovery Team through timely and accurate preparation and coordination of documentation such as Acknowledgement of Debt and renewals, work-out modification documents, settlement agreements, payment plans and all forms of letter documentation.Support Recovery Team in the timely and accurate posting of post-charge off recovery payments to accounts, providing accurate pay off calculations, working closely with applicable RCU teams to attain information.• Support Collateral Officer in timely and accurate preparation, processing, monitoring and follow up of cancellation of all financed service contracts on repossessed vehicles, ensuring timely submission and collection of funds, as well as accounting through accurate and up to date recordkeeping.• Support Collateral Officer in the timely and accurate preparation of NOI, Deficiency Balance letters and related documentation related
Redwood Credit Union is looking for a Financial Assistance Coordinator who will perform a variety of specialized support duties associated with Recovery, Paralegal, Collateral Officer, and Financial Assistance team functions under limited supervision. Duties are of moderate to high complexity and moderate to high touch, requiring the exercise of discretion, high attention to detail, strong follow up and use of judgment and initiative. Working knowledge and/or experience of the auto industry, vehicle repossession/disposition, business or real estate lending or asset disposition, and/or collection/recovery legal industry practice and processes required.
ESSENTIAL FUNCTIONS:Administrative Support• Support Paralegal through accurate and timely drafting of all relevant legal documents such as complaints, summons, documents for service, for attorney and paralegal review, and filing in appropriate court system, including but not limited to small claims, civil and bankruptcy.• Support Paralegal in accurate and timely drafting post-judgment documents as applicable, including but not limited to settlement agreements, satisfaction of judgments, partial satisfaction of judgment, all forms of enforcement forms such as wage garnishment and bank levies.• Support Paralegal through the timely and accurate follow up on enforcement actions with all applicable agencies, maintaining accurate records and documentation, timely informing Paralegal and Recovery team members of status of enforcement actions.• Support Paralegal in arranging for document transport to all applicable agencies, including but not limited to, sheriff’s offices, courts, or legal counsel offices.• Support Recovery team in performing complex skip tracing, including by not limited to, pulling credit and background reports, determining member present employment, and assets, making sound recommendations for legal pursuit or enforcement actions.• Support Recovery Team by performing real estate property record searches, performing collateral review and evaluation, title examination and problem solving, making sound recommendations for legal pursuit or enforcement actions.• Support Recovery Team through timely and accurate preparation and coordination of documentation such as Acknowledgement of Debt and renewals, work-out modification documents, settlement agreements, payment plans and all forms of letter documentation.Support Recovery Team in the timely and accurate posting of post-charge off recovery payments to accounts, providing accurate pay off calculations, working closely with applicable RCU teams to attain information.• Support Collateral Officer in timely and accurate preparation, processing, monitoring and follow up of cancellation of all financed service contracts on repossessed vehicles, ensuring timely submission and collection of funds, as well as accounting through accurate and up to date recordkeeping.• Support Collateral Officer in the timely and accurate preparation of NOI, Deficiency Balance letters and related documentation related
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s