Senior Business Analyst

About the role:

Senior BA Lead will work closely with business partners to gain in depth understanding of customer’s business strategy, processes & operational challenges.  Responsibilities will include managing the requirements phase of the various projects. Senior BA role will oversee and manage the quality deliverables from the IT teams and making sure requirements and processes are documented based on the expected standards. This role will also be responsible to lead various workshops with business partners, to derive the discussions in order to gather their requirements.

The responsibilities for this role include:

• Deliver Standard Operating Procedure & Controls documentation connected to operating model/process improvement initiatives.

• Serve as liaison between Business and IT, translating business needs into functional business requirements. Collaborate with business partner to define business requirements for a project.

• Manage key policy administration system enhancements as well as involvement in testing and release management.  Work with business partners to develop acceptance criteria and a plan to facilitate user acceptance testing to ensure that the solution meets the business needs.

• Policy administration system change management support for Underwriting teams, helping them to navigate system upgrades, defect reporting and any required interim workarounds.

• Managing Shared Services migrations and ongoing oversight of service delivery.

• Premium Booking.

• Audit support.

• Ownership of assigned systems and process, ensuring overall performance and customer satisfaction.

• Work with Operations counterparts & business leadership to ensure requirements are accurately captured and prioritized for delivery on assigned projects.

• Identify root causes and solutions; work with Operations leadership, SMEs and support staff to deliver short and longer term improvements.

• Track system user/stakeholder feedback and identify training requirements.

• Coordinate and deliver required training for business team and other key stakeholders on process and technology initiatives.

• Prepare project documentation such as meeting minutes, business process documents and other process workflow diagrams as required.

• Handle and escalate backend data issues.

Required Qualifications:

• 3+ years work-related experience. Insurance or Financial industry experience preferred but not required.

• Experience as an underwriting assistant or in claims for insurance a plus.

• Must have significant knowledge of working within an organization, work environment and, with process.

• Experience driving strategic functional discussion with business stake holders and producing actionable plan for driving delivery.

• Experience managing business specifications and an understanding of technical areas gained from completing assignments or overseeing others' work.

• Experience leading requirements gathering, analysis and documentation.

• Experience working with senior business management and Senior IT leads to design new functionalities on an existing application.

• Ability to work closely and provide guidance on business functionality with the technical team.

• Must possess outstanding verbal and written communication skills.

• Must be detail-oriented and thorough with the ability to meet aggressive deadlines.

• Must be flexible and effective at multi-tasking.

• Must be pro-active with issue identification and resolution.

• Strong ability to perform analysis of medium to complex business function, workflow, and technology issues to support decision-making.

• Ability to adapt to changing business requirements.

• Experience working on web-based and digital applications.

• Bachelor’s Degree in business, computer science, and/or related field preferred.

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health