Director, Regional Partner Enablement, Americas

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow, The Enterprise Cloud Company, creates innovative digital experiences that help organizations work smarter, faster, and better.  We are redefining markets and changing the perception of enterprise software.  Our cloud platform allows enterprises to bring together business strategy, application design and operations in a powerfully simple solution.

To sustain our explosive growth, we are looking for drivers to continue our extraordinary ascent—bright, forward-thinking individuals who thrive on responsibility and live for the next big challenge. 

Job Summary:

ServiceNow is on a mission to continue expanding and enhancing the ServiceNow skills of our vibrant, world-class partner ecosystem in the Americas. Reporting to the Senior Director of Partner Talent Excellence, the pivotal role of Director, Regional Partner Enablement, AMS will be instrumental in creating regional strategy, working closely with regional stakeholders and partners, and managing a small, fast-paced team in region. 

This individual will be instrumental in understanding our existing solutions and sales approaches (both current and upcoming) and giving the regional partner ecosystem the tools, resources, skills, and knowledge necessary to accelerate ramp times, improve overall effectiveness and efficiency, demonstrate our differentiated value to our customers, and improve partner sales productivity and performance. The individual will be on top point to introduce, initiate, drive, support, and execute regional partner enablement strategies and efforts; and expand meaningful partner capacity.

This is a vital leadership role that will provide visible and imperative opportunities to create, guide and successfully execute regional alliance enablement strategies.

The ideal candidate will have experience working in a software SaaS environment, with an ability to obtain a strong knowledge of our workflow offerings, and experience in high-level program development, creation, launch, and execution. This role requires a well-rounded individual who has excellent organizational and interpersonal skills, an understanding of sales lifecycle management, proven experience in stakeholder engagement and management, as well as a proven track record in driving and executing enablement, training, and communication programs. Excellent project management, solid facilitation skills and broad execution capabilities are required. This creative, self-starting candidate should have top-notch interactive skills and the ability to work well with and gain the respect of ServiceNow and partner personnel. This person should also have experience leading a team with measured and relatable success.

This is a key senior role for ServiceNow. A strong ability to drive, collaborate, and manage a wide range of education and enablement initiatives is a must. This person will be capable of working in a fast-paced environment and will be passionate about enabling others. The role will require excellent verbal and written communication skills and be able to work independently with effectiveness.

What we are asking of you in this role:

• Proactively engage with appropriate ServiceNow partner sales management and partner program teams to identify, prioritize, develop, and execute successful enablement strategies, plans, content, and programs
• Lead the regional partner enablement team to enhance the strategy to optimize, operationalize and maximize partners as aligned with the ServiceNow partner strategy and transformation
• Develop programs that always think about partners and how they can be enabled and encouraged to grow and expand their ecosystem and become a greater extension of our ServiceNow team
• Identify gaps in partner resources, knowledge, and processes - and work with all levels of leadership (internal and external) to ensure rapid deployment of education & tools needed to address those gaps
• Build enablement relationships with strategic partners and create joint partner enablement plans in collaboration with Partner counterparts
• Engage regularly with key partners to monitor enablement process, new requirements, and future goals – while always driving resource inves