Claims Assistant, Surety

Argo Group is a leader in specialty insurance with a vibrant culture built on respect, equality, wellness and opportunity. We’re an innovative organization that’s small enough to be agile and big enough to make a difference in our industry.  

Our flexible workplace is continuously evolving to ensure all employees feel: 

• Comfortable bringing their whole selves to work. 
• Confident that they will be treated respectfully. 
• Recognized for their performance and provided with equal opportunities to succeed. 

At Argo, skill meets opportunity. If you’re wired to raise your hand and ask, “Where can I help?”, you’ll thrive with us. 

Argo Surety currently has an exciting opportunity to work in the Houston, TX office as an Claims Assistant.  

Responsibilities Include:

• Review and analyze inbound claim communications (mail, emails, phone calls) for priority and urgency
• Set up new claims timely and accurately in accordance with claim team designations
• Send out initial acknowledgement letters and notices to Claimants, Principal, and Indemnitors
• Process claim indemnity (loss) payments and legal/consultant expense payments as directed by claims staff in accordance with internal claim procedures
• Develop a basic understanding of the surety industry, including claims processing and state/country legal guidelines, lien and bond claim law, and proper claim handling techniques
• Respond to internal and external customer needs providing an exceptional customer experience
• Use time effectively to meet deadlines and commitments.  Able to establish priorities, anticipate problems, know and communicate the status of assignments to involved parties
• Assist in processing and reporting salvage/collateral recoveries to Stakeholders
• Provide general claim administrative and technical support to claims team members.
• Participate in special projects and training.

Qualifications:

• 1 - 3 years' Surety Claims experience
• Must be self-motivated, analytical, inquisitive, and organized with attention to detail
• Prior legal administrative support or claims experience in a claims support role is preferred
• Ability to work in a fast-paced environment is essential; Sense of urgency is absolutely necessary
• PC skills including PowerPoint, Word, Excel, Outlook, and Adobe Acrobat
• Strong problem solving and decision-making abilities; Strong work ethic & energetic
• Strong written and oral and interpersonal communication skills

PLEASE NOTE:  At this time, Argo Group will not sponsor an applicant for employment authorization for this position.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at Argo Group, please contact our Benefits Department at 210-321-8400. 

To all recruitment agencies:  Unless you have been requested to work on this position, or other positions with Argo Group, please do not forward any resumes to Argo Group employees.   Argo Group is not responsible for any fees related to unsolicited resumes.

Argo Group International Holdings, Ltd. (NYSE: ARGO) is a global multiline underwriter of specialty insurance and reinsurance products in the property and casualty market. We help power the businesses that drive the world economy, offering a comprehensive line of high-quality products and services designed to meet the unique coverage and claims-handling needs of our clients. We foster an inclusive culture that embraces diversity and design thinking, relies on innovation and agility, promotes collaborative service delivery, offers frequent, integrated communication and values authentic recognition of excellence. View our 2022 Environmental, Social & Governance Report to learn more about Argo.    

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or vet