Director, People Operations

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.

Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. 

Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency. 

With a global team across 26 offices and 25 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster.

Lead Global People Operations Strategy

• Define and execute a forward-looking People Operations strategy aligned to company growth and global expansion
• Build scalable, repeatable processes that enable speed, consistency, and quality across regions
• Drive continuous improvement and operational excellence across all People programs

Core Operations

• Oversee onboarding, internal mobility, and off-boarding processes globally
• Lead global immigration programs ensuring local compliance while delivering a high level of service
• Establish clear documentation, policies, and frameworks are built and operationalized
• Ensure accurate and efficient employee data management and documentation
• Standardize and optimize lifecycle processes across the Americas, EMEA, and APAC

Scale HR Systems & Infrastructure

• Own and evolve the global HR technology ecosystem (e.g., HRIS, case management, integrations)
• Lead system implementations, enhancements, and automation initiatives
• Ensure data integrity, governance, and reporting capabilities

Drive Global Compliance & Risk Management

• Ensure compliance with labor laws and regulations across all operating countries
• Develop scalable frameworks that balance global consistency with regional requirements
• Partner with Legal and Finance on audits, risk mitigation, and governance frameworks 
• Own and maintain global policies, controls, and documentation

Build a High-Impact Shared Services Model

• Build and lead a People Shared Services model to support People Partners, along with employees and managers globally
• Establish SLAs, intake models, and case management processes
• Drive a shift toward self-service and manager enablement, reducing reliance on manual support

Leverage People Data & Analytics

• Develop dashboards and reporting to provide actionable insights to leadership
• Track and improve key operational metrics (e.g., SLAs, data accuracy, employee experience)
• Use data to proactively identify risks and opportunities

Lead & Develop a Global Team

• Build and lead a high-performing, globally distributed People Operations team
• Establish clear roles, responsibilities, and career paths