Market General Manager I - MSP

The Market General Manager oversees all aspects of 2 or more private aviation terminals (PATs) within a defined market focusing on operational excellence and creating exceptional guest experiences. This leadership role offers the opportunity to drive meaningful impact every day by serving as a culture champion and as a role model for Signature's values of Be One Team, Deliver Safety and Excellence, Shape the Future, and Lead with Trust. Whether coordinating ramp operations, guest services, or team performance, the Market General Manager ensure every aspect of the PATs run smoothly.  

This role requires flexibility with scheduling that may include nights, holidays, and weekends. Working onsite is required and essential to foster a strong team environment. You must also be comfortable working in indoor and outdoor environments, near active aircraft and ground service equipment, and in varying weather conditions. 

(Other duties may be assigned)

• Oversee all business functions at two or more PATs including proper delivery of services, equipment and maintenance, condition of facilities, and staffing. 
• Frequently required to be present at and drive between assigned PATs and travel to assigned Signature locations and events.

• Develop an understanding of the market, including growth opportunities, and create new prospects by developing relationships with guests, airport authorities, and representatives of associated industries to evaluate and promote improved and expanded services.

• Conduct ongoing analysis of competition to include selling points, product offerings, and pricing.  Coordinate with the Revenue Management team to remain locally competitive.

• Plan, direct, and coordinate activities related to the sale and provision of general aviation support services such as fuel ordering and hangar space and/or office rental.

• Responsible for the P&L and financial management of the locations including capital expenditures, forecasting, budgeting, audit performance and expense management.

• Accountable for performance of key metrics (i.e. guest experience, safety, labor efficiency) to align with organizational goals.

• Act as company liaison in matters related to the airport community. 

• Responsible for compliance with all rules, regulations, and policies as issued by the company and local, state, federal, and airport authorities.

• Manage any regulatory compliance, audits, and/or reporting for airport or government parties if requested.

• Understand, comply with, and enforce all operational, fuel quality control, safety, and guest service requirements.

• Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company, or guest assets, or the Company's reputation if the work continues. 

• Follow emergency response procedures during critical events.

• Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both the Company and the airports.

• Lead a team conducting base operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs) ensuring efficient and accurate communication through various methods to accomplish operational tasks.

• Establish a culture that promotes safety through daily observations, shift briefings, routine audits, maintenance of safety reporting platform, monthly safety meetings, training, and documented safety procedures. Formulate procedures for use in event of aircraft accidents, fires, or other emergencies.

• Conduct accident investigations to determine root causes, including all reporting involved with the incident.

• Ensure proper staffing levels are maintained based on daily/weekly/monthly volumes.

• May manage one or more subordinate General Managers.

• Manage and direct activities of subordinate leaders and team members at multiple locations.  This includes scheduling, coordinating and assigning duties to qualified team members, conducting shift and team member meetings, and managing special events.

• Identify, develop, and promote internal talent to fill critical leadership roles at ever