Lead Systems Specialist, Employee Benefits

Job Description

Job Title: Lead Systems Specialist

Department: Employee Benefits

Schedule: Hybrid from an office location in Anchorage, AK; Lacey, WA; Lynnwood, WA; or Coeur d'Alene, ID.

About Us:

Acrisure’s Northwest Platform began with a small group of agency partners joining together for the best interest of their clients and teams. Through collaboration and trust, they revealed the individual strengths and the extraordinary advantage at their doorsteps. As their success became a reality, people took notice, and the platform grew. Their entrepreneurial spirits drove the partnership that led the Acrisure Northwest Platform to where it is today, with a culture built on organic partnership.

Acrisure is a fast-growing fintech leader that operates a global insurance broker. Acrisure provides a broad array of insurance and financial related solutions, including commercial property and casualty, personal lines and employee benefits insurance, real estate services, cyber services and asset and wealth management. Acrisure’s massively valuable, high margin distribution network combines the strength of trusted advisors with growth and efficiency enabled by AI.

Job Summary:

The role understands the principles of insurance and related specialties, demonstrating significant experience in a technical domain while working under occasional supervision. The role spearheads the onboarding of new clients and the renewal of existing clients by utilizing online enrollment systems, including setting up new groups, plan documents, and system enhancements. Additionally, this role designs and develops standard operating procedures (SOPs) and workflows for case builds and various carrier feed connections.

Responsibilities:

• This individual contributor leads the setup of new groups and ongoing maintenance in web portals and online enrollment systems.

• Collaborates and builds relationships with clients to understand their requirements, providing expertise on technology solutions to ensure the successful implementation of administration systems

• Reviewing discrepancy reports and auditing online enrollment systems and web portals to ensure accurate information is being captured and displayed is essential.

• Designs and develops standard operating procedures (SOPs) and workflows for case builds and various carrier feed connections.

• Supports internal and external software/systems to ensure optimal functionality. 

• Strong ability to identify and resolve problems utilizing standard guidelines and/or customized solutions 

• Follow pre-set processes and procedures for all Technology Team tasks. 

• Follow all Quality Assurance (QA) processes and procedures. 

• Work closely with the Account Management team for specific data requirements and client communication needs. 

• May attend virtual or in-person conferences to further education. 

• Foster a positive working environment within the Tech Team and all Acrisure partners. 

• Communicate clearly and professionally to all internal and external parties. 

*This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management* 

Requirements:

• Strong organizational and time management skills, along with a demonstrated attention to detail 

• Professional verbal and written communication skills 

• Strong ability to analyze, interpret, and communicate data and reporting. 

• Proficient in understanding elements of plan structure, design and function 

• Ability to establish credibility and develop strong relationships with internal stakeholders through ethics, integrity, professionalism, and mutual respect. 

• Effective time management, and follow-up skills, with the ability to prioritize and manage multiple projects and assignments with deadlines. 

• Understanding of Benefit Administration

• Strong technical aptitude and ability to learn and use a variety of software applications. 

• Experience in Ease and Employee Navigator preferred

• Proficient in Microsoft Office Suite 

• Ability to work independently and as a member of a team. 

Education/Experience:

• Minimum 5 years of technical employee benefits experience 

• Life/Health Agent License preferred. 

Benefits & Perks:

• Competitive Compensation

• Industry Leading Healthcare

• Savings and Investments

• Charitable Giving Programs