Deputy Director of Care Experience (0933 Manager V) - Department of Public Health

Company Description

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status. 

• Application Opening: March 28, 2025
• Application Deadline: Application filing will close on or after April 11, 2025.
• Salary: $176,878 - $225,758 Annually (Range A)
• Appointment Type: Permanent Civil Service
• Recruitment ID: PBT-0933-154570

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of multiple divisions - the San Francisco Health Network, Population Health, Behavioral Health Services, and Administration. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers. The Population Health Division (PHD) provides core public health services for the City and County of San Francisco: health protection, health promotion, disease and injury prevention, and disaster preparedness and response. Behavioral Health Services operates in conjunction with SFHN and provides a range of mental health and substance use treatment services.

Job Description

The Deputy Director of Care Experience is responsible for overseeing programs and services within the San Francisco Health Network (SFHN) that ensure a comprehensive and consistent experience for patients, residents, clients, and their families. In this role, they will develop and implement data-driven frameworks to enhance the overall care experience. These efforts focus on key areas, including:

• Care Experience Improvement
• Grievances and Concerns
• Spiritual Care
• Workforce Experience
• Volunteer Services
• Equity

The Deputy Director of Care Experience (0933 Manager V) performs the following essential job functions:

• Develops a comprehensive strategy to enhance care experience, aligning with organizational priorities and industry best practices.
• Directs the operations of the Care Experience Improvement, Grievances and Concerns, Spiritual Care, Workforce Experience, Volunteer Services, and Equity programs, ensuring implementation of initiatives and service excellence.
• Ensures compliance with healthcare regulations and accreditation standards, safeguarding patient rights and mitigating compliance risks.
• Leads and supports the care experience team, fostering growth and professional development.
• Collaborates with senior leadership, department heads, and community partners to integrate care experience goals into broader organizational strategies.
• Leverages data and feedback to drive continuous improvement in care delivery. 

The Deputy Director of Care Experience (0933 Manager V) may perform other duties as assigned/required.

Qualifications

1. Education: Bachelor’s degree from an accredited college or university; AND
2. Experience: Five (5) years of professional experience in hospital or health system administration, operations, or patient experience, of which three (3) years include supervising professionals.

EDUCATION SUBSTITUTION: Additional qualifying experience as described above may substitute for the required degree on a year-for-year basis up to a maximum of two (2) years. One year is equivalent to thirty (30) semester or forty-five (45) quarter units.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One-year fulltime employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

Selection Procedures: