Senior Director, Ports & Terminals Technology Business Partner - Americas

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

The Senior Director, P&T Technology Business Partner - Americas acts as the strategic leader and interface between Technology and the Ports & Terminals businesses across the region. This role drives operational excellence, standardization, and innovation by aligning regional priorities with Group Technology platforms such as Cargoes and Zodiac.

The Senior Director is accountable for shaping and executing the regional terminal technology roadmap, ensuring DP World remains competitive by leveraging the latest trends in P&T technology. A critical part of this role is leading the deployment of new Terminal Operating System (TOS), including the successful rollout and optimization of Zodiac (DP World’s proprietary TOS) across the Americas, while driving further efficiency through automation, data-driven insights, and emerging technologies such as AI/ML. The goal is to deliver measurable improvements in efficiency, safety, cost, and customer experience across all terminals.

This position plays a critical role in a region encompassing 13 terminals across 8 countries, influencing operations with more than $800m in revenue, 4.8m TEU throughput, and direct impact on more than $500m in gross expenses.

As a senior leader, this position requires strong domain expertise in ports and terminals, solution-oriented thinking, and the ability to lead large-scale, multi-country initiatives while mentoring and developing high-performing teams. The role also requires deep technology leadership, including shaping architecture, driving integration across platforms, and ensuring that innovation in automation and AI translates into scalable operational solutions.

KEY ACCOUNTABILITIES

Technology Strategy & Roadmap

• Define and execute the regional technology strategy for Ports & Terminals, aligned with Group Technology standards and global initiatives
• Own the Americas rollout of Zodiac (DP World’s proprietary TOS), ensuring successful deployment, adoption, and optimization across all terminals
• Provide technology leadership for the region, ensuring system architectures, integrations, and standards enable long-term scalability and resilience
• Establish and enforce standards for the evaluation and use of third-party applications and automation solutions across the region
• Benchmark systems against competitors and integrate emerging automation and AI trends into regional roadmaps
• Ensure Americas terminals adopt advanced platforms to enhance efficiency, resilience, and service quality

KPIs: Regional technology roadmap delivered; successful Zodiac adoption; measurable productivity and customer satisfaction improvements

Solution Design & Program Delivery

• Lead major deployments, with primary accountability for Zodiac (DP World’s proprietary TOS), and terminal automation programs (gate, vessel, rail, yard), ensuring integration with enterprise and logistics platforms
• Leverage AI/ML for planning, scheduling, and resource optimization across terminals
• Assist with the overall design and business planning for new terminals (Greenfield and Brownfield), while leading the design and implementation of the supporting technology solutions to ensure they are integrated, standardized, and future-ready
• Oversee program and project management across multiple countries, ensuring initiatives are delivered on time, within scope and budget

KPIs: Zodiac implementation success; project delivery success rate; optimization gains realized; stakeholder satisfaction

Operational Excellence & Optimization

• Promote a culture of continuous improvement by using technology to achieve cost optimization, throughput gains, and service quality enhancements
• Champion the use of data analytics, automation, and AI/ML models to continuously optimize yard, vessel, and landside operations
• Build strong cross-departmental bridges, ensuring technology enables business outcomes rather than creating silos

KPIs: Throughput and productivity improvements; operational bottlenecks reduced; cost efficiency targets achieved

Leadership & Pe