Come work for us as a FEDERAL EMPLOYEE and help support our mission by providing customers with quality goods and services at a savings and to support quality of life programs for active-duty military, retirees, reservists and their families.

By choosing to work for the NEXCOM Enterprise, you will enjoy one of the best benefit packages available anywhere:

• PAID ANNUAL AND SICK LEAVE
• MEDICAL/DENTAL INSURANCE
• FLEXIBLE SPENDING ACCOUNT
• PENSION PLAN
• 401K SAVINGS PLAN - UP TO 3% MATCH
• SHORT TERM DISABILITY /LONG TERM DISABILITY
• LIFE INSURANCE
• PET INSURANCE
• TAX FREE SHOPPING PRIVILEDGES
• FREE BUS PASSES/FREE PARKING
• DISCOUNTED TICKETS AT MWR
• ACCESS TO NAVY LODGE HOTELS WORLDWIDE

Job Summary: Serves as first point of contact with guests at a Navy Gateway Inn and Suites and/or Navy Lodge property and handles all stages of guests’ stay, accommodating special requests as needed and resolving issues that may arise. Responsible for front desk, operations, lobby appearance, guest service-related office operations and the safety, security and privacy of all guests.

Duties and Responsibilities:

·        Must possess a welcoming manner and positive attitude, demonstrate effective communication skills, professionally interact with guests, answering guest questions concerning lodging/facilities/amenities and provides information about local attractions.

·        Assists guests with all requests, in person or via telephone, including but not limited to making, confirming and/or cancelling room reservations, collecting payments and presenting lodging receipts, check-in/check-out process, authorized patron verification; guest room assignments; credit card processing, etc.

·         Greets and welcomes guests upon sight, always maintaining outstanding guest relations.

·        Communicates with all lodging associates and chain of command concerning operations, guest issues or situations that require immediate attention.

·         Applies knowledge of standard operating procedures processes and rules governing patron eligibility. Receives reque