Director of Administrative Operations - Tepper School of Business
Carnegie Mellon UniversityAbout the role
The position will work directly with the program management team, including faculty director, to manage perspective student, current student and alumni events, consulting for students and curriculum planning. The individual should be enthusiastic about forming strong bonds with students and helping students navigate their relationship with CMU before, during and after their time at the university.
The Tepper School of Business lives at the heart of Carnegie Mellon University, guided by a mission to transform the world, pioneering and innovating at the intersection of business, technology, and analytics.
The Director of Administrative Operations provides leadership in developing, managing, and improving the administrative processes to support student success and academic program management.
Core responsibilities include:
Hire, train, supervise, and evaluate the Senior Academic Coordinator.
Lead course planning for undergraduate programs including course scheduling, space assignments, and enrollment/waitlist management.
Support curricular strategic planning and academic program implementation.
Manage regular and ad-hoc student and course data requests to support student persistence, course management, and academic program implementation.
Maintain Tableau dashboards.
Oversee transfer course equivalency review processes for undergraduate programs.
Coordinate regular administrative processes related to student records, Stellic audits, course management, and persistence efforts.
Manage minor/additional major declaration processes and intra-major changes.
Oversee annual catalog and handbook publications.
Provide academic advising to specialized populations including advising meetings, notes, and resource referrals, to promote academic success, self-advocacy, and well-being.
Represent Tepper Undergraduate Programs with campus partners (academic advisors, Registrar’s Office, Enrollment Management).
Attend and contribute to staff meetings, professional development opportunities, and major campus events (i.e., orientation, commencement).
Other duties assigned as special projects.
Adaptability, excellence, and passion are vital qualities within Carnegie Mellon University. We are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.
Qualifications:
Bachelor’s degree required; Master’s degree preferred
5-8 years of relevant work experience required
A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.
Please submit a cover letter and resume in your application materials
Requirements:
Successful pre-employment background check
Additional Information:
Sponsorship: Applicants for this position must be currently legally authorized to work for CMU in the United States. CMU will not sponsor or take over the sponsorship of an employment visa for this opportunity. Carnegie Mellon is not a qualifying employer for the STEM OPT benefit: only the 12-month OPT may be used to work at Carnegie Mellon.
Work Posture: This position is operating on a hybrid schedule, with an on-campus/in-office presence the days a week
Joining the CMU team opens the door to an array of exceptional benefits.
Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retir
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