Community Case Manager

Job Description:

Berklee seeks an experienced social worker or mental health provider to join a diverse and dynamic multidisciplinary health and wellness team. We are seeking candidates with strong crisis intervention, de-escalation, & stabilization skills with acute populations in non-traditional settings; and demonstrated multicultural excellence.

While this is not a clinical position, sensitivity, judgment and respect for confidentiality is required. The Community Case Manager helps ensure appropriate care and follow-up for students in need of additional resources, helping to coordinate a comprehensive plan of care with appropriate colleagues across multiple units of the College.

Reporting to the Asst. Vice President, Student Support Services, this position collaborates closely with Berklee Public Safety, the After-Hours Clinical Consultant, the Student Life On-Call team, Counseling Services, and Case Management Service. The Community Case Manager will provide real-time wellness checks, triage and crisis intervention, and follow-up care for students in distress living on and off-campus. Flexibility, teamwork, the ability to establish rapport during emotionally charged situations, and the ability to tolerate ambiguity is highly desired.

In addition, the Community Case Manager participates in ongoing collaboration with other members of the Health and Wellness staff in providing psycho-educational programming and outreach services to the students, staff and faculty. This position will work together with Health and Wellness leadership to help conduct training, outreach and programing in the campus community on suicide prevention, gate-keeper training, Mental Health First Aid or similar programs and initiatives such as Mental Health Awareness week.

This is a 12-month full time position with evening/overnight work hours. Hours are Sunday through Wednesday, 3 pm - 11 pm

ESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES:

•    Provide consultation and attend crisis/well-being checks in the community with Public Safety and in coordination with the Student Life On-Call team
•    Coordinate response with in-person assessment/intervention and/or college and community resources (e.g., B.E.S.T. team, After-Hours Clinical Consultant, Student Life On- call Staff, Public Safety)
•    Refer as appropriate to community providers for psychiatric evaluation, medications and/or longer-term treatment.
•    Provide crisis intervention.
•    Maintain all pertinent documentation.
•    Attend individual supervision.
•    Attend and participate in all divisional and departmental meetings.
•    Provide consultation and training to staff, faculty and students of the Berklee community
•    Participate in outreach activities in the community (e.g., residence halls, orientation, campus wide events)
•    Serve on appropriate college-wide committees as required or requested.
•    Assist daytime Case Management team in managing health and wellness email inboxes and Early Alerts
•    Report accurate monthly utilization data
•    Other duties as assigned.

MINIMUM JOB QUALIFICATIONS:
•    MSW preferred.
•    Excellent, demonstrated crisis intervention skills
•    Multicultural excellence in working with students of color, first generation students, LGBTQ students, and international students.
•    Strong knowledge of Boston area resources (e.g. BEST team), providers, emergency hospitalization procedures.
•    2+ years of experience providing crisis and counseling services.
•    Trained in Mental Health First Aid (preferred), particularly as a trainer.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
•    Crisis intervention and triage skills.
•    Working with college students or working within a college setting.
•    Familiarity with mental health online platforms.
•    Ability to engage with multicultural and diverse student populations.
•    Strong consultation and presentation/training skills.
•    Punctuality and reliability are essential to the success of this position.

SPECIAL WORKING CONDITIONS, PHYSICAL REQUIREMENTS, ETC

As an exempt, salaried employee, availability is required for occasional off hours for pre-planned events (e.g., Orientation/Check-in Days, Parent/Family Weekend, Open House Accepted Students, Opening Day, etc.) and unplanned needs (e.g. community outreach, staff availability during campus/student emergencies, etc.).

While not prohibited, applicants should carefully consider these expectations before beginning or maintaining a private practice, or accepting/maintaining other employment before accepting an offer of employment at Berklee.   

This document does not create an employment contract, implied or otherwise, other tha