Customer Support Assistant

Company Description

Skillbridge Academy is a forward-thinking creative institution focused on producing high-quality educational content, digital media projects, and professional development programs. Our mission is to empower individuals and organizations through impactful production, innovative storytelling, and modern visual communication. We value creativity, precision, collaboration, and a strong commitment to excellence. As we continue expanding our production capabilities, we are looking for a dedicated individual to join our team and contribute to our growing portfolio of projects.

Job Description

We are seeking a detail-oriented and customer-focused Customer Support Assistant to join our team in Los Angeles. In this role, you will serve as a vital point of contact for students, clients, and partners, ensuring seamless communication and exceptional service. The ideal candidate is organized, motivated, and comfortable working in a fast-paced environment.

Responsibilities

• Provide clear and professional assistance to customers via phone, email, and internal systems.

• Manage inquiries, resolve concerns, and ensure a positive customer experience.

• Maintain accurate records and update client information in company databases.

• Support internal teams by coordinating communication and processing documentation.

• Assist in onboarding processes and guide customers through service steps when needed.

• Identify opportunities to improve customer satisfaction and workflow efficiency.

• Uphold company standards and represent Skillbridge Academy with professionalism.

Qualifications

• Strong communication and interpersonal skills.

• Ability to multitask, prioritize, and work with attention to detail.

• Problem-solving mindset with a proactive approach.

• Comfortable using digital tools, CRM systems, and office software.

• Organizational skills and the ability to work collaboratively in a team environment.

• Positive attitude, reliability, and strong customer-service orientation.

Additional Information

• Competitive salary ($48,000–$53,000 per year).

• Clear opportunities for professional growth and internal advancement.

• Supportive and collaborative work environment.

• Paid time off and company holidays.

• Skill-enhancing training programs to boost your career development.

• Stable full-time position with long-term potential.