Sr. Technical Program Manager, AGI Info - Web Information Systems

Want to help develop the next generation of search and intelligent assistant products? Join us! We are looking for a talented Sr. Technical Program Manager to help us develop state-of-the-art, next generation web search capabilities within Amazon Artificial General Intelligence (AGI) to support RAG applications across Amazon.

What will you do? As a Sr. Technical Program Manager, you will be responsible for identifying, scoping, and delivering end to end projects. You will be comfortable working across science and engineering disciplines, time zones, and partner organizations. You are able to dive deep into technical challenges to help guide the team to focus on the most critical problems, escalating issues when needed. You thrive in high-ambiguity situations, building consensus and driving teams towards results. You will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces to deliver them in a successful and timely manner. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.

Key job responsibilities
- Working with cross-functional teams to ensure roadmap priorities meet customer needs and facilitate the implementation of the programmatic solutions.
- Create awareness of cross-functional inter-dependencies and establish prioritization for plan execution to minimize disruption on daily operations.
- Communicate effectively at multiple levels of management, building trust across the organization, and demonstrating discretion with sensitive information.
- Collaborate with the business/customer, science, engineering, and other internal teams to scope and deliver against ambitious goals for Amazon AGI
- Foster a constructive dialogue, harmonize conflicting views, and lead the resolution of contentious issues (build consensus).
- Leverage your technical understanding of web search and LLMs to highlight projects risks, look around corners and help the team deliver efficiently.
- Proactively solve day-to-day strategic and technical challenges.

Basic Qualifications

- 7+ years of working directly with engineering teams experience
- 5+ years of technical product or program management experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience in technical program management working directly with software engineering teams

Preferred Qualifications

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
- Experience working on large scale search and/or machine learning systems
- Experience working across science and engineering teams

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more informat