Reinstatement Team Manager

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary:

As the Reinstatement Team Manager, you will lead and oversee the reinstatement process for delinquent accounts, acting as a strategic liaison between borrowers, internal departments, and external partners. In this role, you will manage escalated cases with a focus on regulatory compliance and operational excellence.

Essential Duties and Responsibilities:

· Oversee the review and assignment of accounts approved for reinstatement—including involuntary, voluntary, and abandoned units—ensuring accurate categorization and timely processing.

· Collaborate with reinstatement vendors to document secured vehicle details in internal systems and communicate updates to relevant departments.

· Conduct preliminary skip tracing to support account assignment and maintain consistent follow-up with agents to monitor progress and status.

· Track account activity related to payments or arrangements, applying holds or initiating closures in alignment with company policies and procedures.

· Escalate unresolved or dead-end assignments to the Skip Department for further investigation and resolution.

· Support the selection and onboarding of reinstatement agents, negotiate service fees, and verify compliance with insurance and bonding requirements.

· Ensure strict adherence to legal and regulatory requirements, including RTC, SCL, SSCRA, and bankruptcy protections.

· Process reinstatement and redemption transactions, audit agency invoices for accuracy, and facilitate vehicle release procedures.

· Other duties may be assigned; responsibilities may change.

Qualifications and Competencies Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

· Minimum of two (2) years of experience in auto collections, reinstatement processing, or repossession operations.

· Demonstrated intermediate to advanced knowledge of reinstatement procedures, vehicle recovery processes, and applicable regulatory compliance standards.

Education:

· High School Diploma and/or GED.

Skills Required:

· Strong communication, interpersonal, and customer service skills, with the ability to collaborate effectively across cross-functional teams.

· Excellent organizational, time management, and prioritization abilities, particularly in fast-paced and dynamic environments.

· Proficiency in Microsoft Office Suite, with familiarity in document management systems and compliance workflows.

· Robust analytical and problem-solving skills, supported by industry knowledge in captive finance, vehicle auctions, and regulatory compliance.

· Thorough understanding of FDCPA and relevant collection laws, with basic math proficiency to support financial calculations and transaction processing.

Additional Requirements:

· Overtime required – N/A

· Travel 0-10% - as required on an as needed basis.

· Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX

Qualifications Preferred:

· Previous experience in a call center or customer service environment preferred.

An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand;