IT Manager Enterprise Applications - Inpatient Specialties

Salary Range: $123,344 - $184,974

This exempt position comes with a comprehensive benefits package that includes medical, dental, vision, a 403(b)-retirement plan, and a generous Earned Time Off (ETO) program.

In addition, this role is eligible to work remotely, and the candidate must reside in Central Oregon.

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE:                                      IT Manager Enterprise Applications

REPORTS TO POSITION:       Director of Enterprise Applications

DEPARTMENT:                         Information Technology

DATE LAST REVIEWED:          July 15, 2024

OUR VISION:                            Creating America’s healthiest community, together

OUR MISSION:                         In the spirit of love and compassion, better health, better care, better value

OUR VALUES:                          Accountability, Caring and Teamwork

DEPARTMENTAL SUMMARY: The Information Technology department helps improve the work of our caregivers by providing efficient systems, comprehensive training, and stellar customer service. We do this by taking pride in the integrity of our workflows, data security, and training delivery. We partner with our customers to best leverage various technologies to achieve the best patient outcomes possible by implementing new hardware and software solutions, upgrading existing environments, protecting the data we store, and integrating different solutions to achieve a seamless experience.

POSITION OVERVIEW: The Enterprise Applications Manager provides oversight and leadership for services, processes and resources related to clinical or business services for the SCHS organization and Community Connect affiliates. The Manager is responsible for working with key stakeholders, executives, vendors, technical architects, the project management office, and analysts to ensure that applications are implemented and maintained in alignment with the goals of the organization. The Manager is responsible for defining enterprise-level applications and for participating in identifying operational system approaches to support strategic initiatives throughout the organization. As part of the ongoing management of the area, the manager is accountable for managing budgets, maintaining maintenance contracts, developing and maintaining prospect roadmaps for projects including timelines and the application lifecycle. 

This position directly manages caregivers in the Information Technology department.

ESSENTIAL FUNCTIONS AND DUTIES:

Responsible for facilitating and guiding the application team, obtaining resources when required, and removing impediments that keep the team from doing their work.

Hires, directs, coaches and monitors the performance of all direct reports to develop and maintain a high-performance team that meets organizational and department goals. Provides structure to engage staff and celebrate successes.

Assists the application analysts in prioritizing work and directing team tasks. 

Identifies ways to move the organization forward using roadmaps, process improvement and strategic thinking. This requires understanding business needs, issues, and operational goals. Socializes technology development by rounding regularly and encouraging adoption of new application features.

Ensures technology is current and appropriate to meet the needs of a growing health system and ensures systems are in place to allow caregivers to do their jobs efficiently.

Develops and maintains upgrade/new functionality roadmaps, understands new development impact, and ensures applications are upgraded on a timely basis.

Responsible for budget development, regular monitoring of budget allocations, and meeting all operational targets for areas within span of control.

Monitors and ensures all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals.

Develops and manages project plans and time/cost projections, adjusting work streams as appropriate; allocates resources, prioritizes tasks and escalates risk and issues to ensure milestones and deliverables are met on schedule.

Monitors and manages project performance utilizing project, or implementation tracking tools and dashboard.

Manages overall team performance, establishes key performance indicator metrics and benchmarking to drive team success and identify opportunities for improvement across the team.

Provides and oversees team’s delivery of cust