Senior Director, Learning Systems

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Visa University is seeking a visionary and experienced technology professional to join our organization as the Senior Director – Learning Technology. This strategic role will be responsible for transforming business requirements into innovative technology solutions that enhance efficiency, improve customer satisfaction, and optimize learner experience. The ideal candidate will possess a deep understanding of human-centered design principles and possess strong skills in leveraging technology to drive innovation and business growth. 

In this role you will oversee the evolving technology stack that supports scalable production, delivery and sales of Visa University’s learning products and subscriptions for Visa’s clients and other external learners. In partnership with Visa University and tech leaders, you will be responsible for planning a cohesive and coordinated technical product roadmap, comprehensive strategy, and enabling execution of deliverables.  

The ideal candidate will have experience working in an agile environment and be able to thrive in a fast-paced, constantly changing environment. He or she will be responsible for managing the product backlog, writing user stories, and working with the development team to ensure that features are delivered on time and meet customer expectations.  

Key Functions 

Strategy and Vision: 

• Develop and execute a strategic global roadmap for the learning systems technology function, aligning it with the organization's external learning objectives and business goals. 

• Stay abreast of emerging trends and advancements in learning technologies, data analytics, and system integration, and provide guidance on their application to enhance learning outcomes. 

• Collaborate with key stakeholders to identify business objectives, learner needs, and customer requirements. 

• Manage the Visa University external learning portfolio by driving focus, speed to market, prioritization, and strategic direction for the roadmap, net-new products, product enhancements, and product development requirements. 

• Champion human centered design methodologies, innovate, and orchestrate change through design thinking and dedication to product quality. 

• Ensure technology solutions are user-friendly, intuitive, and deliver a seamless experience. 

• Become the expert, strategic thinker and leader for Visa University’s external learning technology stack. 

• Create strategic alliances with relevant stakeholders and vendors to make communication seamless across the product development process and to ensure partners views are heard and valued. 

Solution Development and Implementation: 

• Lead the strategy and product design of innovative technology solutions that address specific business requirements, improve efficiency, and optimize the learner experience. 

• Drive the evolution of the product by delivering enhancements to improve usability and accessibility to content, streamline the purchasing experience, and deliver effective programs and functional capabilities that will support revenue targets and increase the scalability and viability of VisaUniversity.com 

• Drive Collaboration across cross-functional teams, including Visa University, Instructional Design, Technology and others to ensure the successful implementation of learning technology initiatives. 

• Identify and evaluate external vendors or partners as necessary, ensuring their alignment with business goals and commitment to excellence. 

• Partner with Project Management Office (PMO) in the development and management of project plans, budgets, and timelines to ensure the successful delivery of technology solutions. 

Agile Product Management: 

• Define features, epics, and user stories in collabo