Operations Associate

Company Description

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

So, why work at Wolt?

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

#LI-LI1

Job Description

Are you a motivator with excellent communication skills? Do you love working in a highly-dynamic work environment? If this sounds like you, we'd love to chat!

Role background

So… we have built this rocketship. We call it Wolt. And we’re on a mission to make cities a better place to live with the help of technology. We started in 2014 in Finland, and with a customer-obsessed mindset, we have now reached 23 countries. We are best known for our food delivery platform, yet we are on a journey to become an ‘’everything’’ app so you can get almost anything in your city delivered to your doorstep in less than an hour. We’ve grown significantly in the last few years, and we’re just getting started. 

We launched in Norway in 2018 and have since grown our national coverage in more than 20 cities in Norway, including Oslo, Trondheim, Bergen, Stavanger, Kristiansand and Tromsø to mention a few - with more more cities to come.

As our Operations Associate, you will be responsible for the on-boarding of our new Courier Partners in multiple cities. You’ll ensure that our Courier Partners are well taken care of, and that they have everything they need in order to provide the best quality of service throughout all stages of delivery - from our restaurant and retail partners to the customers. 

In this role, no day is the same and there’s always something to do. As such, you need to be adaptable, self-motivated and driven to succeed. You must also have excellent interpersonal and community building skills - we think service first at all times! 

Our operations run seven days a week in multiple cities - although this role is mainly a Monday-Friday job, sometimes it will require you to be available on the weekend or to travel to another city.

What you'll be doing

• On-boarding, retaining and growing the number of happy courier partners on Wolt’s platform to ensure a healthy and sustainable delivery operation in multiple cities across Norway
• Leading and managing of Courier introductions and on-boarding
• Managing Courier supply scheduling
• Managing daily supply
• Holding Round-table meet-ups
• Taking care of all off-boardings
• Managing inventory

Qualifications

• Excellent communicator and a big team motivator as you will have daily contact with our courier partners
• Ability to think analytically and use analytical tools, such as Google Sheets or Microsoft Excel
• Ability to lead by example and show the direction, as well as the genuine will to support your team members and your courier partners on their way
• A fast learner and attentive to both small details and the bigger picture
• Thorough and organised - you accomplish tasks with all ends tied and have great attention to