Pre-Sales Solutions & Bid Support

About the Role
We are seeking a highly organised and technically minded Pre-Sales Solutions & Bid Support Specialist to support solution design, proposal development, bid coordination, and presales activities within a fast-paced managed services environment. This role is ideal for someone who enjoys working across technical documentation, stakeholder coordination, and proposal management while helping drive high-quality client outcomes.
You will work closely with Sales, Presales Consultants, Subject Matter Experts, and Bid teams to support solution development, coordinate tender responses, and ensure the timely delivery of accurate and professional client-facing documentation.
About the Client
You will be working with an award-winning Australian managed services provider recognised for delivering innovative technology solutions and exceptional customer experiences. The organisation partners with mid-market businesses to provide managed services, cloud solutions, cybersecurity, infrastructure, and digital transformation services.
With a strong focus on collaboration, professional development, and continuous improvement, the company offers a dynamic environment where team members can develop their technical expertise while contributing to meaningful business outcomes.
Ideal Profile
Experience & Qualifications
Bachelor’s degree in Information Technology, Business, Engineering, or a related discipline
Minimum 2 years of experience in presales support, bid coordination, tender management, sales support, or technical documentation roles
Experience working within IT services, managed services, technology, or related industries
Experience supporting Australian or international clients and teams is highly regarded
Technical & Industry Knowledge
Sound understanding of IT infrastructure, cloud technologies, cybersecurity, networking, and managed services
Exposure to enterprise vendor ecosystems such as Microsoft, HPE, Fortinet, Palo Alto, Veeam, Citrix, Aruba, Trend Micro, or similar technologies
Understanding of solution documentation, Bills of Materials (BOMs), and Scopes of Work (SOWs)
Systems & Tools
Strong proficiency in Microsoft Word, Excel, PowerPoint, and Teams
Experience with project coordination and planning tools is advantageous
Exposure to bid and RFP management platforms such as RFPIO is desirable
Experience with CRM systems such as Salesforce, Microsoft Dynamics, HubSpot, or similar platforms
Strong document management, version control, and reporting capabilities
Communication & Personal Attributes
Excellent written and verbal communication skills
Strong stakeholder coordination and relationship management abilities
High attention to detail and commitment to quality
Ability to manage multiple priorities and deadlines in a fast-paced environment
Self-motivated, process-driven, and comfortable working independently
Ability to collaborate effectively within distributed and multicultural teams
Responsibilities
Presales Solutions Support
Support Presales Solutions Consultants with the preparation of Bills of Materials (BOMs) and Scopes of Work (SOWs) for standard opportunities
Translate customer requirements and technical input into structured solution documentation
Maintain consistency with solution design standards, templates, and documentation frameworks
Collaborate with Subject Matter Experts and Presales teams to validate solution accuracy
Develop and maintain knowledge of service offerings and vendor solutions to support alignment with customer requirements
Bid & RFP Coordination
Coordinate end-to-end tender and RFP response activities, including timelines, submissions, and stakeholder engagement
Review bid documentation and identify submission requirements and key deliverables
Coordinate internal resources and track required contributions from relevant stakeholders
Manage bid schedules, meetings, deadlines, and communication activities
Ensure tender submissions are completed accurately and submitted within required timeframes
Proposal & Documentation Development
Prepare proposals, SOWs, BOMs, and supporting client documentation
Edit, proofread, and quality-check tender responses and proposals
Ensure all documentation aligns with branding, quality, and compliance standards
Maintain proposal templates, content libraries, and bid documentation repositories
Sales & Stakeholder Coordination
Support Sales and Account Management teams with documentation and opportunity tracking
Assist with the progression of active opportunities through proactive follow-up and coordination
Maintain accurate CRM records and opportunity information
Act as a key coordination point between Sales, Presales, Business Development, Bid, Marketing, and technical teams
Process Improvement & Continuous Learning
Maintain and improve documentation templates, workflows, and operational processes
Identify opportunities to improve turnaround times and efficiency across presales and bid activities
Maintain up-to-date knowledge of relevant technologies, services, and market trends
Adhere to document management, filing, quality assurance, and version control standards
How we take care of our team
💰 Get paid in Australian Dollars
🏥 Medical insurance from day one for you + spouse (or parents if unmarried)
🩺 Generous OPD coverage from doctor visits to all your medical needs
🏡 Home office setup allowance to build your ideal workspace
🌐 Internet allowance to keep you connected
💪 Gym & wellness allowance to stay fit and balanced
🎉 Work hard, play hard – regular team events & engagement activities
🧠 Diji Assist – Mental health & counseling support when you need it
📚 We invest in you – reimbursement for industry certifications
🗣️ Open-door culture – your ideas and feedback always matter
🌍 Flexible work – home or office, wherever you do your best work
🏆 Rewards & recognition that actually recognize you
🥳 Great christmas & financial year-end parties to unwind with your loved ones