Transition Senior Manager, Global Managed Services

<p id="isPasted">Transition Senior Manager, Global Managed Services</p> <p> </p> <p>Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.<br/>  </p> <p>At EY GDS – a member of the global integrated service delivery center network by EY, Managed Services (MS) is a significant part of our business, comprising more than $7b in revenue with major clients across the globe. We help clients with people based, asset based &amp; integrated solutions, leveraging our deep sector and domain expertise to deliver enhanced value to our clients. </p> <p> </p> <p>At EY, Managed Services (MS) is a significant part of our business, comprising more than $7b in revenue with major clients across the globe. We help clients with people based, asset based &amp; integrated solutions, leveraging our deep sector and domain expertise to deliver enhanced value to our clients. In MS we are also ambitious, seeking to more than double our success in the future. </p> <p> </p> <p>The opportunity</p> <p> </p> <p>As a Transition Lead, you will play an integral part in establishing and embedding effective and efficient transition plans for new Managed Services engagements, supporting the transition of services to the account and delivery teams.  </p> <p> </p> <p>Your key responsibilities</p> <p> </p> <p>Support with deal pursuits and business development through participation in the following activities:</p> <ul> <li>Work within the deal cycle with transition solution designs and contract definitions</li> <li>Define the approach to transition planning and execution</li> <li>Develop transition pricing assumptions and provide inputs on overall programme budgets</li> </ul> <p> </p> <p>Lead the transition of strategic deals through participation in the following activities:</p> <ul> <li>Ensure successful setup and transition of all aspects of the engagement as delivery teams mobilize for ongoing service delivery</li> <li>In coordination with the client facing team, be the focal point for the setup of the engagement before transitioning to the delivery team </li> <li>Create and maintain open and trusting relationships with the client and EY leadership</li> <li>Organize the transition team and define roles and responsibilities for each team during the transition phase  </li> <li>Design, launch and run transition and programme structures</li> <li>Manage transition and go-live readiness across all teams</li> <li>Advise and guide all workstreams to ensure successful operational launches and transitions</li> <li>Define acceptance criteria, sign off and formal handover criteria into delivery teams, working with delivery</li> <li>Identify, understand and manage risks and issues related to the effective and efficient transition of services </li> <li>Ensure successful completion and closure of contractual obligations pertaining to transition</li> <li>Design and run transformation programmes post service go-live</li> <li>Ensure complete and accurate reporting with appropriate levels of escalation to enable effective decision making</li> </ul> <p> </p> <p>Actively support the growth of the GMS transition capability and team through participation in the following activities:</p> <ul> <li>Support the growth of the transition team within GMS, ensuring the transition team are trusted advisors to the client, pursuit and GMS teams they interact with</li> <li>Build and continuously enhance managed services transition capabilities, methodologies and tools </li> <li>Define, establish and utilize an efficient and effective knowledge capture process</li> <li>Co-ordinate the transition community to ensure new tools, approaches and lessons are shared amongst MS engagements</li> <li>Support with the development of transition training curriculum and material as well as facilitation of the training programme  </li> </ul> <p> </p> <p>Skills and attributes for success</p> <p> </p> <ul> <li>Extensive experience in transition leadership of complex deals and Managed Services</li> <li>Extensive programme and project management experience, including management of global, distributed teams in a complex matrix organization</li> <li>Extensive experience in change management, process design, knowledge transfer design, operating model design and implementations</li> <li>Strong written and verbal communication skills for client C-Suite and EY senior stakeholders</li> <li>Strong business partnering skills enabling working across teams.</li> <li>Ability to produce work of consistently high-quality under pressure (time &amp; outcomes)</li> <li>Ability/credibility to influence key EY and client stakeholders - personal style, experience and approach</li> <li>A high level of drive, ability to work independently and deal effectively with ambiguity and change</li> <li>Flexibility in working with various EY stakeholders across the world and in different time zones</li> </ul> <p> </p> <p>To qualify for the role, you must have<