Account Manager, EMEA (Eastern Europe/Middle East) - Hybrid, Cork, Ireland

Here at ThreatDown powered by Malwarebytes, we believe that when you’re free from threats, you’re free to thrive. It all started in 2008 with one person who needed help with a malware infection, and a community coming together to find solutions. In that moment in time a product was born for all people, with a mission to rid the world of malware. Our product has since grown and evolved, from removing malware, to protecting devices, to ever-changing prevention.

About ThreatDown

ThreatDown, the corporate business unit of Malwarebytes, is redefining cybersecurity for growing businesses with solutions that stop ransomware, malware, phishing, and AI-powered attacks. Our platform is trusted, intuitive, and built for lean IT teams that need speed without complexity. At ThreatDown, you’ll join a team driven by innovation, resilience, and a passion for empowering businesses to thrive securely. If you're ready to make a real impact in cybersecurity, we’d love to meet you.

ThreatDown is looking for..

An energetic, motivated, and articulate Account Manager who can support both our partners and customers. We would like for this person to be located in Cork, Ireland!  

The Account Manager focuses on renewal opportunities to promote the business and externally with the partner community to effectively manage customer relationships and drive new business in prospective accounts. This position focuses on retaining existing business customers while upselling additional layers of protection, increasing term length, and license coverage. The ideal candidate will have direct sales experience with selling high-tech software/hardware or solutions.   

Compensation: €70,000 - €75,000 OTE

What You Will Do:

• Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction throughout their term. 
• Grow accounts and close renewals each month.   
• Work to identify and/or develop upsell opportunities. 
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services. 
• Develop, prepare, and nurture customers for advocacy. 
• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. 
• Respond to and resolve inbound support issues regarding product renewal, product changes. 
• Advocate customer needs/issues cross-departmentally 

Skills You'll Need to Have:

• 3+ years’ experience (SaaS preferred) in a previous Customer Success or Account Management role. 
• Startup DNA: A quick learner and fast on their feet, highly collaborative, always interested in learning. 
• Demonstrated success in demanding high stress environments. 
• Proven ability to continually exceed established goals in a fast-paced, high-growth  
• Thrives in a multi-tasking rich environment and can adjust priorities on-the-fly. 
• Experience with Salesforce.com 
• Impeccable written and verbal communication skills. 
• Strong team player but still a self-starter. 
• Detail oriented and analytical. 
• Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention. 
• Proven ability to drive continuous value of our product(s). 
• Familiarity working with larger clients.
•  Arabic language is a plus but not mandatory 

Perks & Benefit:

• Comprehensive medical, dental, and vision insurance coverage