Outside Services Manager

Blackhawk Country Club will be the premier full-service club in the East Bay, where members gather as a community and create lifelong connections through exceptional experiences in an incomparably beautiful setting.

As a member of the Blackhawk Country Club leadership team, you play an integral role in executing toward our Club’s Vision and Strategic Plan. You will be expected to lead by example, using the language, behaviors, and attitude that we teach with our HAWKS CODE. In addition to your job-specific duties, you will contribute to Blackhawk Country Club being an employer of choice, maintaining best-in-market marketing and sales efforts, improving member experience with outstanding programming and services, and implementing investment plans into our world-class facility.

Position Summary

Blackhawk Country Club is seeking an Outside Service Manager to join our team. The Outside Service Manager will play an integral part in providing the highest quality service to our members and their guests. As the Outside Service Manager, you will be responsible for overseeing the Outside Service/Cart Staff and our Practice Facility with TrackMan Technology team.                                                                                                 

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Oversee all aspects of outside service operations, including bag drop, cart staging, and Practice Facility with TrackMan Technology.
• Hire, train, schedule, and supervise outside services staff to ensure exceptional service and efficient operations.
• Oversee the maintenance and appearance of golf carts, including charging, cleaning, and reporting any issues for repair.
• Monitor cart areas for any safety hazards or maintenance issues.
• Coordinate with golf shop staff and golf course maintenance team to ensure seamless operations and provide exceptional service.
• Maintain cleanliness and organization of outside service areas, including bag drop, cart staging area, and our Practice Facility with TrackMan Technology.
• Coordinates with tournament operations team.
• Act as the first point of contact for our members and their guests by greeting them and loading/unloading their golf bags to and from cars.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Previous experience in golf course operations, preferably at a private country club with more than one course, in a supervisory or managerial role.
• PGA member or Associate member of the PGA in good standing, preferred.
• 3-5 years of hospitality experience, preferred.
• Strong leadership and interpersonal skills.
• Excellent service skills with a focus on exceeding expectations.
• Strong communication skills.
• Ability to work in a fast-paced environment and make quick, effective decisions.
• Knowledge of golf etiquette, rules, and procedures.
• Detail-oriented with strong organizational and time management skills.
• Ability to work weekends, holidays, and evenings as needed.
• Valid driver's license with a clean driving record.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

• Mobility: The role requires frequent movement, including driving, walking, standing, and occasional bending, kneeling, or reaching to handle golf bags and equipment, trash and recycling, etc.
• Lifting: Frequent lifting of golf supplies, equipment, and/or inventory items may be necessary up to 50 lbs.
• Hearing: Good hearing ability is necessar