VP, Business Operations Finance

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Finance professionals play a critical role in supporting the demands of multiple constituents, including AIG executives, regulators, and stakeholders, while staying at the forefront of accounting and reporting requirements and compliance strategies. The Finance team includes Treasury and Capital Markets; Actuarial and Value Management; Finance Operations; and the Enterprise Finance Transformation program.

About the role

Reporting to the Global Finance Leader for Operations and IT, the VP, Business Operations Finance is a critical leadership position in the Business Operations & IT finance team. The role requires financial leadership in managing the reporting, budgeting, and strategic support for AIG’s Business Operations function and directly supports a team of regional and product-line Chief Operating Officers on operating priorities.  This includes full budget ownership across General Operating Expenses and a strong partnership with AIG’s Corporate FP&A team with particular focus on Planning, Forecasting, Budgeting & Allocations.

Although the primary focus of the role is expense control; it also requires proactively acting and performing as a product-line CFO. The candidate will be a leader within the Commercial and Personal Lines leadership teams and will participate in non-finance discussions and strategy sessions and be the finance point of contact on ad-hoc projects and analysis. The position will be instrumental in challenging the status quo, leveraging best practices and proactively leading process improvements with a focus and emphasis on transformation.

Key responsibilities

• Manage the AIG GOE forecasting and budgeting processes for AIG’s Commercial, Claims, Personal Lines and Contact Center COO portfolio.

• Partner with AIG Business Operations leadership on implementing, tracking, and analyzing operating KPIs to execute on the organization’s operating imperatives.

• Lead financial modelling, organizational support, and strategic financial analysis to support key business investment and transformation decisions.

• Support Business Partners by providing inputs and insights for Executive Leadership reviews.

• Take the lead on respective functional cost center planning and inputs align with company goals.

• Review and challenge planning results and outcomes to identify opportunities.

• Coordinate budget and forecast commentary produced by Planning, Budgeting and Forecasting team by function is relevant and actionable.

• Partner with the IT and functional finance teams to streamline financial synergies with Business Operations – including building robust allocation, product/service costing and system capabilities.

• Ensure post-allocated GOE commentary and results are challenged and transparent for end users.

• Ensure headcount and compensation commentary produced by Planning, Budgeting and Forecasting team (PBF) is relevant and reflects the latest org changes.

• Responsible for cost center level data attribution and work closely with Reporting and Fin Ops teams to process changes and communicate impact to the functions/business

• Provide commentary and analysis to GOE COE Reporting & Analytics team for inclusion in presentations, memos, and report-outs.

• Partner closely with GOE COE Business Partners to align on planning objectives, results, and narratives.

• Assist FP&A and CFO teams worldwide in linking functional expenses to post-allocated results.

• Lead ad hoc analytical exercises sponsored by CFOs and business leaders as required.

• Work closely with senior finance leaders on budget target models and impacts.

What we are looking for

• Bachelor's degree with a major in a quantitative field (e.g., Finance, Accounting)

• Degree in accounting or finance field preferred but not required; advanced degree or CPA a plus

• 15+ years of experience in expense management; experience in financial services industry a plus

• Process focused mindset. Ability to identify optimal process flows and work with onshore/offshore teams to implement

• Ability to communicate complex ideas to senior business lead