Senior Product Manager - OpenShift Logging and Observability

About the Job

Red Hat is seeking a Senior Product Manager to join our Hybrid Platforms team in Boston, MA. In this role, you'll be responsible for the OpenShift logging stack, which includes both Vector and Loki-based stacks shipped with customer clusters, as well as a hosted Observability solution operated by Red Hat. You’ll work closely with our Engineering and Product teams to build and deliver these solutions to market. You will plan and deliver product content for new releases and launches of our offerings, prioritize and communicate product requirements to guide development, support the field team in advanced sales opportunities, perform competitive reviews and analyses, and work with partners. You'll actively contribute to the overall company strategy and work closely with the Engineering, Marketing, Support, Sales, and Field teams to ensure the success of our offerings. You will also engage with open-source communities that support our container initiatives, including Kubernetes, other Cloud Native Computing Foundation (CNCF) projects, such as Loki, Vector, Fluentd, and Elasticsearch, among others.

What You Will Do

• Collect and document input from Red Hat OpenShift users, customers, community members, and other stakeholders to understand customer needs; develop a strategy and roadmap for our offerings

• Research competitive solutions, both commercial and do-it-yourself alternatives, documenting their relative strengths and weaknesses to establish competitive positioning and collect input for new releases

• Prioritize and document requirements, epics, and user stories for new releases of our offerings

• Guide major enhancements of our offerings by working cross-functionally with core teams across our Engineering team and the upstream open-source community

• Work with the OpenShift Engineering team and the overall product team to manage releases and updates of our offerings and bring new Red Hat OpenShift solutions to market

• Work with our Sales teams to respond to customer inquiries; deliver customer presentations and demos, and support the overall sales process

• Support sales and marketing activities, including creating presentations, blogs, demos, and other technical collateral for our offerings

• Review and provide feedback on the documentation for our offerings

What You Will Bring

• 5+ years of enterprise software industry experience working in product management, technical marketing, solutions engineering, or a similar technical product or customer-facing role

• Linux skills and experience with Linux container technologies and Kubernetes

• Previous experience bringing to market, building, or otherwise working with cloud observability solutions to collect and analyze data from applications and infrastructure. 

• Understanding of advanced cloud platform management concepts (metrics, logs, tracing events, alerting, diagnosis, resolution, visualization)

• Ability to work as part of a team; experience working with product marketing or guiding positioning and go-to-market strategies for mission-critical software offerings

• Experience with Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), IBM Cloud or similar cloud or application management solutions

• Bachelor's or graduate degree or equivalent experience, preferably in computer science, engineering, or a related discipline

• Proven track record of motivating and leading others without having direct authority over them

• Prior success in shaping cross-offering integrations is a big plus

• Evangelist with proven written and verbal communication skills

• Willingness to travel up to 25%

The following are considered a plus:

• Previous experience working with and guiding data science or data analytics teams.

• Familiarity with cloud operations management platforms such as Google Cloud Stackdriver, Amazon CloudWatch, VMWare Tanzu, or Azure Operations Management Suite 

• Previous community involvement with Kubernetes, KubeVirt, OpenStack, oVirt, or other open-source projects 

• Experience with Red Hat OpenShift, Red Hat OpenStack Platform, Red Hat Virtualization, VMware, or other enterprise-level infrastructure solutions

• Working knowledge of the CNCF ecosystem of open-source solutions