(USA) Senior Director, Product Management (Propel) and Product Operations

Position Summary...

What you'll do...

Reporting directly to the Chief Product Officer, this role will lead and evolve the Product Operations function at Sam’s Club. Key responsibilities include Propel ownership — our internal product managing roadmap intake, enrichment, and enablement — annual planning, strategic initiative ownership, and the development of PM training and support. This high-impact role is critical to how we align, operate, and deliver product value at scale.

Defines long-term vision and product strategy for multiple, more complex product families by collaborating to develop long-term corporate financial
plans; developing and delivering on the financial plan for area of responsibility; capitalizing on domain expertise; leveraging internal and external best
practices and standards to drive decision making; identifying and anticipating market opportunities based on an in-depth understanding of the market
and competition; overseeing the execution of competitive assessments, driving innovation; approving business cases; prioritizing and allocating
resources; and approving objectives and key performance indicators.

Develops and enhances multiple, more complex product families by identifying and adopting emerging technology; collaborating with senior
leadership to ensure alignment between roadmap and business strategies; developing and managing roadmaps across product areas; navigating
ambiguous business challenges; identifying high impact and return on investment opportunities; turning customer insights into actionable priorities
and initiatives; drawing insights from benchmark studies and industry leaders to inform roadmaps and strategies; overseeing the development of user
and business acceptance criteria and product roll out strategy; managing risks and dependencies; and prioritizing product backlog.

Builds and fosters collaborative relationships with key partners (for example, business leaders, User Experience, Engineering, Analytics) by driving
priorities across business pillars and role modeling transparency; communicating product roadmaps and priorities; collaborating across product areas
for roadmap prioritization; engaging with key partners to determine the best product and business strategies; and gaining buy-in from executive-level
leadership.

In-Depth Domain Expertise: Requires knowledge of: Domain-specific methodologies, tools, and processes; Domain-specific products; Domain specific
best practices; Domain-specific market standards in product/platform architecture To demonstrate awareness of various principles, ways of
working, and terminologies across a domain. Compares and contrasts the latest developments and emerging trends and issues in a domain.

Identifies areas of innovation within a domain while understanding downstream impacts on subdomains. Identifies areas for the implementation of
new processes, automation techniques, and updated ways of working while understanding downstream impacts on subdomains.

Driving Customer/ Client Needs: Requires knowledge of: Customer and business problems; Design thinking; Dependencies and impacts on
product processes/ways of working; Journey mapping; Process optimization; Communication and influencing techniques. To drive a culture to
understand and address customization needs based on functional requirements. Enables the creation of an ecosystem that identifies and addresses
unmet customer needs.

Product Vision and Strategy: Requires knowledge of: Problem formulation and solutioning; Hypothesis framing; Business strategies; Business
management practices across multiple domains; Customer segments and needs; Domain-specific knowledge; "Go to Market" strategies; Industry,
environmental, and economic fa