Senior Manager, Business Performance and Operations

About the team

Are you an experienced manager with a talent for transforming data into actionable business strategies? Do you excel at leading high-performing teams and driving organizational success? Zillow Group's Agent Software and Advertising (ASA) organization is seeking a strategic leader to manage our Business Performance team.

About the role

The ASA organization at Zillow Group is at the forefront of revolutionizing the real estate industry. For over two decades, we've been developing cutting-edge technological solutions that simplify real estate transactions and empower professionals across the United States and Canada. Our innovative products and services are designed to enhance efficiency for all users, helping agents stand out in a competitive market while making the home buying and selling process truly enjoyable for consumers.

Within this dynamic organization, the Business Performance team, part of the Business Strategy and Operations team, plays a crucial role in driving our success. We're seeking an experienced leader to join this team and contribute to improving our business performance.

Our team embodies Zillow's core values and plays a substantial role in the organization's success. We pride ourselves on our ability to adapt to the evolving needs of real estate agents, teams, brokers, offices, associations, and MLSs. By joining us, you'll be part of a dynamic group that's shaping the future of real estate technology and making a significant impact in the market.

Key Responsibilities

As Sr. Manager of Business Performance and Operations, you'll guide a talented team at the intersection of technology, finance, and real estate. Your leadership will:

• Lead and develop a team of performance analysts and business analysts to conduct deep analysis on large datasets, uncovering insights that drive growth and inform high-stakes business decisions across the organization

• Oversee Monthly Business Reviews, Forecasting, and Annual Planning processes

• Guide the creation of insightful data visualizations and strategic recommendations, effectively communicating across all levels of the organization

• Foster alignment across Product, Data Science, Engineering Marketing, Sales, Finance, and Customer Experience teams, delivering actionable insights to enhance decision-making and operational effectiveness

• Communicate complex analyses and strategies to executive leadership

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $152,100.00 - $242,900.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• An inspirational leader who develops and motivates high-performing teams

• A strategic thinker with a proven track record in developing and implementing successful business performance improvements 

• A data analysis expert comfortable with large datasets and advanced analytical techniques

• Skilled at translating complex data insights into clear, actionable business recommendations

• A creative problem-solver who tackles ambiguous business challenges with a data-driven approach

• An excellent communicator capable of presenting complex strategies to both technical and non-technical audiences

• Adept at crafting compelling data stories and visualizations to influence stakeholders across and beyond the organization

• Experienced in bridging the gap between data insights and business performance improvements

Required Qualifications

• 10+ years of experience, including 5+ years of people management and 6+ years in revenue  performance or similar data-driven roles

• Bachelor's