Senior Consultant

Hybrid, Bucharest, Romania

 

JOB OVERVIEW

As a Legion Senior Consultant, you lead the evolution of our implementation methodology, learning from our experiences.  This role also ensures that our Consultants are achieving a level of consulting certification that promotes the goals of our customers, as defined within a statement of work. This is an individual contributor role that is focused on leading the customer to implement well-designed workforce management solutions that streamline operational efficiency. During implementation, you will be configuring, testing, delivering the system, and supporting customer training.

RESPONSIBILITIES AND DUTIES 

Sr. Consultant Core Activities

• Promote the evolution of the Legion Implementation Methodology and implement approaches that support Agile standards for cloud delivery solutions

• Manage multiple concurrent enterprise projects, leading all implementation project phases
• Ensure a smooth implementation and adoption of the Legion platform, providing a seamless journey and business results that drive customer success
• Configure Legion products according to the solution blueprint
• Provide configuration reviews and configuration knowledge transfers to the customer
• Assist customers with software testing along with roll-out activities such as data loads and system initialization 
• Deliver live customer training for areas such as training the trainer for administrators and store managers 
• Lead and facilitate discussions and workshops with the customer
• Oversee configuration documents, tools, and methodologies including but not limited to solution blueprints, enterprise configuration worksheets, etc.
• Define, manage, and deliver on customer expectations throughout the implementation process
• Work with teams within Legion to ensure implementation timelines and support SLAs are met
• Advocate customer needs within Legion to ensure the product continues to improve on behalf of your customer

• Be familiar with compliance and labor laws and how they impact customers
• Complete ongoing education to further develop the skills and knowledge necessary for continued success, including industry trends, technology, and the Legion product

• Define, manage, and deliver on customer expectations throughout the implementation process

Customer Centric Consulting

• Providing leading practices to ensure customers are maximizing the value of their Legion solution
• Actively set and manage expectations
• Continually acquire knowledge about our customers and solutions to grow adoption
• Comfortable communicating in considerably demanding situations internally and externally to all levels of colleagues and peer groups in ways that support problem-solving and planning

Consulting Practices

• Implement processes that support the efficient execution of phases within the Legion value-driven implementation methodology
• Define consulting  leading practices and create a strategy that may include product certification and consultant training supported by the Training & Enablement Manager
• Work with the Operations and Solution Architecture to support a Center of Excellence designed to improve organizational performance, maintain standards for consulting, and establish a document repository, governance, and coaching space for consultants

• Understand and prevent scope creep
• Use Legion project management tools to manage configuration tasks assigned within the implementation project plan

Product Expertise

• Product expert in core Legion modules
• Maintain core product expertise for end users and configuration
• Grow product knowledge through regular release training
• Communicate upcoming release themes and dates to the customer
• Identify, report, and prioritize bugs & enhancements

YOU WILL DO WELL IN THIS ROLE WHEN YOU…

• become a trusted advisor to customers, hyper-focused on quality and successful adoption
• have a passion for helping customers adopt new AI technology
• accept personal responsibility for the quality and timeliness of work
• set personal objectives that meet organizational needs
• are technical-focused with analytical and problem-solving skills while able to describe technical configurations to non-technical audiences
• build positive relationships with peers while working remotely on projects executed across geographies and cultures
• listen continuously, learn from others, and lever