Healthcare Consulting Director - Physician Enterprise, Access & Consumer

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.

Join our team as the expert you are now and create your future.

At Huron, Directors represent the pinnacle of professionalism and expertise. They effectively collaborate with Huron and client senior leaders to design and implement complex and sustainable solutions while delivering remarkable results for our clients that often exceed engagement objectives. Throughout their projects, they develop enduring client relationships that benefit the firm in profound ways including networking, ongoing business development, and sales opportunities.

Their talents and leadership qualities instill passion and trust in clients, junior staff members, and Huron management. If you can lead teams, create customized solutions, and masterfully communicate on every level…If you’re a consummate professional, a prospective champion of integrity and excellence, and an inspiration of confidence and trust… then you can and will—leave your mark on the future of consulting. Create your future at Huron.

REQUIRED SKILLS:

• Ability to independently lead and direct teams in the delivery of complex performance improvement engagements by creating collaborative, high performing work environments while continually addressing issues, removing barriers, and ensuring successful client outcomes; experience successfully managing engagement-wide economics, such as budgets, invoicing, and billing
• Proven analytical and critical thinking skills required to effectively quantify financial and operational benefits for performance improvement initiatives, identify risks to achieving projected outcomes, and develop solutions to address data gaps or risks
• Exceptional verbal communication and listening skills to understand client challenges, create customized solutions to achieve their business objectives, and manage client expectations around benefits and deliverables; proven ability to create presentations and proposals and deliver those with impact to key client stakeholders
• Proven success in building strong relationships while leading a multi-faceted change process; demonstrated change management expertise and experience positively influencing change in a variety of complex environments
• Team leadership experience including role definition and development, team building, coaching/mentoring, and performance management
• Demonstrated ability to build and maintain a professional network, recognize opportunities to enhance and expand relationships, and identify business development opportunities that align with Huron’s broad set of capabilities
• Healthcare operations experience directing a medical group, faculty practice environment, physician enterprise, and/or team-based projects with a focus on process re-engineering/performance improvement initiatives and broad-based change management, OR
• Medical group leadership experience in roles that focus on ambulatory operations, physician compensation, patient access to care, physician integration, or other industry experience, OR
• Project leadership and complex design and implementation management experience within a consulting firm setting with a focus on post-acute, physician, or medical group performance improvement
• Seeking specific expertise in customer engagement and contact center operations leadership roles and practical experience with the full lifecycle of design, implementation, and optimization of contact centers (healthcare or non-healthcare settings) as well as a solid understanding of contact center technology (ACD, WFM, CTI, QA, IVR, CRM, PBX) an