Senior Network Technology Support

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team delivers innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

As a Senior Network Technology Support specialist, you will be responsible for ensuring the reliability and continuous operation of AT&T’s Optical, IP Core, Mobility, and advanced communication technologies through 24x7 technical support, fault and lifecycle management, and comprehensive understanding of end-to-end services.

Key Roles and responsibilities:

• Troubleshooting and Issue Resolution:

  • Diagnose network problems, provide technical support, manage incidents, coordinate root cause analysis, restore service, and solve Tier 2 issues

• Network Monitoring and Maintenance:

  • Monitor network performance, perform routine maintenance, optimize operations, and proactively maintain system configurations using alarm and KPI monitoring

• Configuration and Deployment:

  • Configure network devices, deploy network solutions, manage configurations, and implement vendor/IT fixes or design changes.

• Collaboration and Coordination:

  • Work with teams, coordinate with vendors, support projects, collaborate with business partners in DevOps, and interact with customers

• Documentation and Reporting:

  • Maintain documentation, create technical and process documentation, review and interpret technical and vendor specifications, and generate reports

• Advanced, interdisciplinary knowledge, resolving difficult and complex issues using broad professional concepts

• Guide others, applying advanced principles and company practices

• Leads moderate sized projects (or parts of larger projects) with strategic value. Operates autonomously with frequent senior leadership interaction

• Leading the triage, diagnosis, and remediation of acute and chronic network issues, collaborating with various support teams and vendors, and ensuring system configurations meet performance and reliability targets

Required Experience:

• 3-5 years’ experience

• Certification is required in some areas

Required Qualifications:

• Understanding of 4G LTE, 5G mobility architecture

• Understanding/capability to learn scripting languages (such as Perl, Python, Bash, Ansible)

• Working experience with Linux skills (pref. RedHat and Ubuntu)

• Knowledge of cloud applications/networks, such as OpenStack, Azure, and Kubernetes

• Ability to work in 24x7 environment

Desired Education:

• Bachelor’s degree in Math, Science, Engineering, Computer Sciences or Operations preferred

Our Senior Network Technology Support earns between $94,300 - $158,400 annually.  Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:  

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

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