Senior Manager-Product Management
Capital OneAbout the role
This role is for the Emerging Payments - External Integrations team, within the Emerging Payments line of business at Capital One. The External Integrations team is responsible for our third party products and experiences. This includes products such as Paze, Digital Wallets, and Virtual Card integrations at the moment of check out. Our team manages the relationships with our key third party partners across Digital Wallets and Networks. Our goal is to ensure that regardless of how a customer wants to pay, our cards are the most secure and convenient to do it.
As a Senior Manager, Product Management, you will lead a team that is responsible for our Network Partnerships, network token core services, and Emerging Payments Agent and Fraud experiences. You will lead a team of two with prospects of expansion.
In this role you will:
Set a vision for our network token infrastructure modernization and our overall agent experiences.
You will also work closely across our Fraud and Empath partners, defining a vision for how we enable agents to become advocates for our products.
You will partner closely with our network partners to understand the future of network tokenization and how that will impact our business in the future.
Product Management
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.
We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for you
In this role, you’ll be expected to demonstrate proficiency in four key areas
Human Centered
You will align product strategy around clear customer-backed themes and patterns to drive alignment between stakeholders
You will lead a team in identifying and prioritizing roadmap founded in customer needs; recognizes when customer needs are not being met and advocates for evolving approach
You will influence cross-organizational stakeholders to align on the right customer-focused solutions
Business Focused
You will build product strategies and roadmaps for your areas independently, balancing priorities based on impact and risk
You will understand and proactively address the cascading impacts of the roadmap inside and outside the organization, including broader business and enterprise context, financial impacts, and all facets of risk management
You will identify opportunities to innovate for new sources of business value that can be supported by a platform, feature or capability
Technology Driven
Inspires teams to deeply understand technology opportunities to increase velocity of new features and capabilities
Fosters active partnership with architecture to drive target state; challenges existing principles to drive better macro outcomes
Leads horizontally across the value chain to ensure effective monitoring and controls are in place
Transformational Leadership
Defines an iterative vision backed product agenda that solves diverse customer problems and delivers business outcomes
Works in multiple problem spaces and can appropriately prioritize problems / build a roadmap to maximize impact
Articulates how products will interact with the larger product portfolio and business initiatives
Leads with future focus and pushes back on narrow perspectives such as “it’s always been done that way”
What makes a great fit:
Payment Technology [Ideal]- You understand network tokenization and
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