Senior Manager, Customer Insights

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

The Global Research & Insights team is accountable for guiding the Leadership & Stakeholders with actionable insights derived from Consumers and Merchants in Americas, EMEA and APAC across PayPal platforms. It supports PayPal’s executives by delivering world-class research solutions that provide insights on key marketing & business drivers, customer empathy, trends, and future opportunities.
The Senior Manger, Customer Insights role reports directly to the Director of Consumer Insights and is a high-impact position supporting our consumer business unit.

Job Description:

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

At PayPal, we create better ways for consumers and merchants to pay and get paid. Putting customers’ needs first, we’re redefining the payments category through product, marketing, and service delivery innovation.

To support this mission, PayPal is seeking customer insights professional who challenges the status quo to bring a deep understanding of its customers into marketing and business decisions. The Global Research & Insights team is accountable for guiding the Leadership & Stakeholders with actionable insights derived from Consumers and Merchants in Americas, EMEA and APAC across PayPal platforms. It supports PayPal’s executives by delivering world-class research solutions that provide insights on key marketing & business drivers, customer empathy, trends, and future opportunities.
The Senior Manger, Customer Insights role reports directly to the Director of Consumer Insights and is a high-impact position.

To succeed in this role, you’ll need expertise in customer insights, consultation methods, problem solving, influencing, storytelling, and executive-level communication. You’ll be working with senior stakeholders across geographies, businesses, and functions to bring clarity to their most pressing decisions. You’ll be responsible for conducting research that illuminate the market, product, and customer landscape for the entire organization.

Additional Information

JOB RESPONSIBILITIES

• Develop a deep understanding of PayPal’s marketing, business lines, products and geographies using survey and analytical tools including segmentation, customer surveys and o