Vice President Retail Fulfillment Center Operations

Build Your Career with Ashley Furniture- Where Innovation Meets Comfort

Who We Are:

At Ashley, inspiring the love of home is at the heart of everything we do. As the world’s largest manufacturer of home furnishings, we’re more than a business — we’re a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.

If you’re ready to grow, you’ve come to the right place. With a true “Growth Mindset,” Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

Summary: Ashley Furniture is seeking a dynamic and results-driven Vice President of Retail Distribution Center Operations to lead and optimize a large-scale, multi-site retail distribution network. This executive will be responsible for end-to-end operational leadership, ensuring best-in-class service, efficiency, and scalability across all retail distribution centers.

This role will drive strategic transformation, operational excellence, and continuous improvement, while building a high-performance culture that supports Ashley’s growth and customer experience goals.

Key Responsibilities

Enterprise Operations Leadership

• Lead all aspects of retail distribution center operations across multiple locations, including receiving, warehousing, order fulfillment, and last-mile readiness

• Own operational performance across key metrics including throughput, service levels, inventory accuracy, and cost efficiency

• Develop and execute a long-term distribution strategy aligned to company growth and retail expansion

Multi-Site & P&L Accountability

• Oversee a large, geographically dispersed network of distribution centers and leadership teams

• Maintain full accountability for operational budgets, cost management, and productivity improvements

• Ensure alignment across regions with standardized processes and performance expectations

Operational Excellence & Continuous Improvement

• Champion lean methodologies, automation, and process standardization to improve service, reduce cost, and increase throughput

• Drive large-scale initiatives in warehouse automation, systems integration, and digital transformation

• Establish and monitor KPIs to ensure performance is data-driven and continuously improving

Cross-Functional Partnership

• Collaborate with Supply Chain, Transportation, Retail Operations, Manufacturing, and IT to ensure seamless product flow from production to customer delivery

• Partner with Finance to align on cost targets, capital investment, and ROI for operational initiatives

• Serve as a key executive partner to retail leadership in delivering a best-in-class customer experience

Leadership & Talent Development

• Build, lead, and develop a high-performing leadership team, including Directors, Regional Leaders, and Site General Managers

• Foster a culture of accountability, safety, engagement, and continuous development

• Drive organizational capability through succession planning, leadership development, and talent strategy

Qualifications

• Bachelor’s degree in Supply Chain, Operations, Business, or related field (Master’s preferred)

• 15+ years of progressive operations leadership experience, including senior leadership in distribution, logistics, or supply chain environments

• Proven experience leading large-scale, multi-site operations with significant workforce size and complexity

• Demonstrated success with P&L ownership, cost optimization, and operational transformation initiatives

• Strong expertise in warehouse operations, inventory management systems, and automation technologies

• Proven ability to lead through change, growth, and large-scale process improvements

Leadership Profile

• Strategic + Tactical Operator: Comfortable setting vision while executing at scale

• Data-Driven Decision Maker: Uses KPIs and analytics to drive performance and accountability

• People-First Leader: Builds strong teams, develops