Lead Customer Care Representative

Aquí es donde salvas y sostienes vidas

En Baxter, estamos profundamente conectados por nuestra misión. No importa tu rol en Baxter, tu trabajo tiene un impacto positivo en la gente alrededor del mundo. Sentirá un propósito en toda la organización, ya que sabemos que nuestro trabajo mejora los resultados para millones de pacientes.

Los productos y terapias de Baxter se encuentran en casi cada hospital del mundo, el clínicas y en los hogares. Por más de 85 años hemos sido pioneros en innovaciones médicas significativas que transforman el cuidado en salud.

Juntos creamos un lugar donde somos felices, exitosos y nos inspiramos mutuamente. Aquí es donde puedes hacer tu mejor trabajo.

Únete a nosotros en la intersección de salvar y sostener vidas-donde tu propósito acelera nuestra misión.

About Us: Baxter's Mission

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

This is a full-time hybrid position where the candidate must be local to Skaneateles Falls, NY. The candidate will report to the Skaneateles office on Tuesday, Wednesday, and Thursday, while working remotely on Monday and Friday. The working hours include 8:00am - 4:30pm.

Your role at Baxter

• As a Government Customer Service Specialist, you will provide full order management support to our external Government Customers and internal business partners who support our external Government Customers.
• You will act as the primary liaison between Baxter Healthcare Corporation and all agencies associated with the Federal Government, such as Veteran Administration Medical Centers, Department of Defense Medical Facilities, U.S. Affiliates, etc. for Baxter’s Front Line Care Division aka Welch Allyn.
•  This is where you can make a positive impact with our Federal Government customers across the US and at our military bases overseas. You will speak with the customers whose lives are saved and sustained by Baxter products.

Your team

• Daily service operations for hybrid on-site and work-from-home front-line team consisting of four Government Specialist, Customer Service Reps, one Government Contracting Specialists and one manager to ensure that customers and patients receive the best possible service.

What you'll be doing

• Responsible for providing accurate, responsive, and efficient placement of orders and quotes, backorder fulfillment, shipping discrepancies, customer returns, customer inquiries, and other customer requests.
• Perform both front and back-office support including issuing credit and rebills.
• Resolve complex customer questions, complaints, and requests.
• Accountable for providing outstanding service to all external customers, patients, and Baxter team members. Collaboration with cross functional departments: Product Information, Distribution Centers, Planning and Deployment, Credit and Collections, Customer Master, Systems various sales representatives, Center for One Baxter, and others.
• Responsible for detailing service failures that impact the customer and the organization.

What you'll bring

• High school graduate/GED required; Bachelor’s Degree preferred.
• 2+ years of customer service or supply chain experience required.
• Healthcare experience preferred.
• Strong verbal and written communication skills.
• Expertise in working with the Microsoft suite of applications and skills for working in web-based applications.
• Demonstrate strong social skills, ability to work in a team environment, attention to detail, ability to multi-task and excellent problem resolution skills.
• Ability to be flexible to cover a shift during hours of operation, ranging between 8:30-5:30 Monday - Friday.
• Ability to be on call after hours, if needed.

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of