Senior Customer Success Manager - Channels

Company Description

Wix empowers everyone to succeed online. Since our founding in 2006, we’ve grown to 5,000 employees across 17 countries, launched over 30 products, and serve over 230 million users worldwide. At Wix, innovation drives us, and we foster collaboration within small, high-performing teams.

While we’re already a leader in web creation and business solutions, our goal is to become the primary engine of the Internet, creating a more open web for all. To achieve this, we’re expanding our reach by offering multi-site solutions tailored to specific verticals, while also forging strategic partnerships with technology companies.

Job Description

You will be responsible for Wix’s most strategic and high level partnerships. The role will interface with many global stakeholders at Wix and be very visible internally. On a day to day basis, you will:

• Be responsible for Wix’s Largest strategic accounts relationships, and work with diverse internal teams across the organization

• Learn customers’ technical and business environments to take full responsibility for customer growth and partnership success

• Master the platform capabilities and obtain a good understanding of integration, data structure, and funnel flows

• Interpret customer requirements into product capabilities, keeping customer goals, objectives and business processes in mind to propose the best solutions

• Ensure customer buy-in throughout the process by ensuring qualitative, timeous, and on-budget delivery

• Manage QBRs and ABRs

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At this time we are seeking NY-based candidates who can commute to our office in NYC. Our employees work in a hybrid model and are expected to be in the office on an as needed basis.

Qualifications

• Over 7 years of experience working in Account Management/Customer Success

• 3 of those years managing large strategic accounts

• Industry experience (SaaS preferred)

•  Deep understanding of the user journey, process, marketing, GTM, integrations, and data analysis

•  Impeccable written and verbal communication skills

•  Excellent presentation skills

• Proven experience in increasing customer satisfaction, adoption, growth, and retention

• Flexible and able to work under pressure and thrive in a multi-tasking environment

• Bonus points if you have project management experience, have worked across multiple organization functions, have a technical background, and/or have worked with Fortune 500 clients.

Additional Information

We are Wix’s Channels Division. We’re a B2B business unit focused on creating and cultivating relationships with various enterprises such as global Telecoms, Directories, SaaS platforms, and large-scale companies. Our goal is to successfully design and deliver a value-driven Channel engagement, driving SMB traffic with high conversion rates. We’re looking for a Senior Customer Success Manager to manage Wix's Largest strategic accounts.

Approximate base compensation $144,000 - $176,000/year. In addition to base pay you will receive company RSUs as part of the compensation package. 

Final offer may vary and will be determined by various factors including location the role is expected to be performed, shift, candidate profile and ideal qualifications.

You can read more about our comprehensive benefits package here

We’re proud to be an equal-opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome and anyone has the right to succeed.