Technical Program Manager

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Technical Program Manager

About Your Role:

As a Technical Program Manager, you oversee complex, large-scale initiatives that power Clover from Fiserv, our Point-of-Sale (POS) platform used by hundreds of thousands of merchants worldwide. You will partner closely with product, engineering and business stakeholders to drive programs from idea through delivery. Your work ensures our devices, cloud-based POS software, payments processing and app ecosystem come together in an elegant end-to-end solution.

What you'll do:

• Manage large-scale projects and programs for Clover product and engineering teams end to end from inception through implementation, delivery and project closure.  
• Create and manage integrated program plans, including scope, timelines, dependencies, resource plans and status reporting for cross-functional teams.  
• Assess, manage and communicate program and project risks, issues and mitigation plans to stakeholders at all levels.  
• Manage change control, scope decisions and contingency planning to keep programs on track and aligned to objectives.  
• Establish, maintain and continuously improve program governance structures to ensure delivery on time, in scope and within budget.  
• Develop, track and publish key performance indicators (KPIs) and other metrics to monitor program health and performance trends.  
• Mentor and support other project managers by sharing best practices, tools and delivery standards.  
• Collaborate with internal and external stakeholders, including partners and other business units, to align expectations and manage successful program delivery.  

Experience you'll need to have:

• 6+ years of experience leading complex technical programs or projects in a product or engineering-focused environment, preferably in payments, financial services or SaaS platforms.  
• Experience driving end-to-end delivery across cross-functional teams, including product management, engineering, operations and business stakeholders.  
• Demonstrated skills in program planning, risk management, dependency management, governance, and change control using standard project or program management tools.  
• Experience developing and using quantitative metrics or KPIs to track performance and inform decisions.  
• Bachelor’s degree in business, computer science, engineering or a related field, or equivalent combination of education, related experience and/or military experience.  

Experience that would be great to have:

• Experience working with or around POS platforms, payment processing, or large-scale cloud-based systems.  
• Background in Agile or scaled Agile environments (for example, Scrum, Kanban or SAFe) with relevant methodologies applied at scale.  
• Experience working with external partners, vendors or third-party developers via APIs or platform ecosystems.  

How you'll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.  

Travel:

This role requires occasional travel (up to 10%).  

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.  
• Paid holidays and generous time away policies.  
• No-cost mental health support through Employee Assistance Programs.  
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.  
• Eight Employee