Principal Platform Product Manager, Payment

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

We are seeking a strategic and execution-oriented Platform Product Manager to lead the vision, roadmap, and delivery of Residential enterprise platform capabilities that enable scalable products, customer experiences and operational excellence across the organization.

This role is responsible for defining and managing shared platform services, APIs, data capabilities, integrations, workflows, and foundational technology products that support internal product teams, customer experiences, and business operations. The Platform Product Manager operates at the intersection of technology, operations, architecture, engineering, and business strategy.

The ideal candidate understands how to balance platform standardization with product team autonomy, while driving measurable business outcomes through reusable capabilities, operational reliability, and developer experience improvements.

Job Description

This position is ineligible for visa sponsorship.  To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Responsibilities:

Platform Strategy & Vision 

• Define and maintain the platform product strategy, roadmap, and business value metrics. 

• Align platform investments with enterprise priorities, customer experience goals, and technology modernization initiatives. 

• Identify opportunities to consolidate capabilities, reduce duplication, and improve scalability across domains. 

• Drive adoption of platform services and shared capabilities across engineering and business teams. 

Product Ownership 

• Own the lifecycle of platform products and services from ideation through retirement. 

• Prioritize platform features, technical enablers, APIs, integrations, automation, and operational improvements. 

• Maintain and communicate product roadmaps, release plans, and platform adoption strategies. 

• Translate business and operational needs into actionable platform requirements and backlog items. 

Stakeholder Management 

• Partner closely with engineering, enterprise architecture, security, operations, infrastructure, data, and business stakeholders. 

• Serve as the primary liaison between platform engineering teams and consuming product/application teams. 

• Facilitate cross-functional alignment on platform standards, service levels, integration patterns, and operating models. 

Agile & Delivery Leadership 

• Lead backlog prioritization and platform delivery planning within Agile product teams. 

• Establish measurable OKRs, KPIs, and platform success metrics. 

• Support continuous delivery, DevOps, and product operating model practices. 

• Balance strategic platform investments with operational support and technical debt reduction. 

Platform Operations & Governance 

• Define platform service models, support expectations, and operational readiness requirements. 

• Monitor platform health, reliability, scalability, security, and performance metrics. 

• Participate in incident management, escalation processes, and operational governance reviews. 

• Drive platform lifecycle management including modernization, deprecation, and migration planning. 

  Developer & Consumer Experience 

• Improve developer productivity through self-service capabilities, APIs, automation, and documentation. 

• Advocate for platform usability, discoverability, and adoption. 

• Gather feedback from consuming teams to continuously enhance platform capabilities. 

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