Employee Relations Director

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Employee Relations Director

What does a successful Employee Relations Director do?

As an Employee Relations Director, you will be pivotal in establishing a world-class centralized employee relations function at Fiserv. You will partner with our leaders and Human Resources team to foster a positive work culture; develop and implement employee relations programs and strategies; and resolve associate concerns around work-related issues. This is an opportunity to  leverage your expertise in data analysis to identify/monitor trends, evaluate associate satisfaction, predict potential issues, and contribute to the development of strategic HR initiatives.

What you will do:

• Deliver guidance on HR policies.
• Conduct investigations into allegations of inappropriate associate behavior.
• Consult with associates on employment issues and provide counseling and advice.
• Identify legal risks and ensure compliance with employment laws and regulations.
• Advise management on associate relations policies and procedures.
• Provide training to managers and associates on workplace issues.
• Oversee and lead the disciplinary action process, ensuring fairness and compliance with company policies.

What you will need to have:

• 10+ years of Human Resources experience including 5+ years of Employee Relations experience.
• 3+ years of experience with HR best practices, employment laws and compliance.
• 3+ years of experience conducting employee investigations.
• 3+ years of problem solving and conflict resolution.
• 3+ years of experience in data analysis and reporting within HR.
• 3+ years of experience communicating with senior HR leaders and leaders across the organization.
• Bachelor's degree in Human Resources, Business Administration, or a related field and/or equivalent military experience.

What would be great to have:

• Experience working in a forward thinking, fast-moving, culture impacting organization.
• Experience in coaching, counseling and mentoring.

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

To be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.

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Salary Range:

$114,100.00-$153,100.00

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for empl