Customer Service Specialist – Online Branch

First National Bank of America is seeking a patient and conscientious individual for a Customer Service Specialist to join our Online Branch team. This position will manage a high volume of calls, chats and email communications assisting customers through applications, enrolling in online banking, and closing CD accounts. The Ideal candidate for the Customer Service Specialist will have exceptional phone etiquette, willingness to work with customers that are not technical and have the ability to multi-task. If you are looking for an opportunity to help others, build on your problem solving and communications skills, and possess the skills listed, then we welcome you to apply to join the FNBA team!

Responsibilities:

• Providing customers exceptional support via telephone, instant messages, and email
• Assist customers with opening accounts and Certificate of Deposits using our online platform
• Walking customers through completing applications
• Answering 30-50 calls/day on a multi-phone system
• Support branch deposit production by opening deposit accounts in-branch as needed
• Document management from generation to signature to filing
• Support other branches as necessary

Qualifications:

• Professional phone skills – patience and an active listening
• Strong written and verbal communication
• Organized, detail orientated and a team player
• Ability to do repetitive tasks with high level of accuracy
• Computer literacy – Specifically with MS Office and Adobe
• Bilingual (English/Spanish) is desired but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.

First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Note: These statements are intended to describe the general nature and level of work involved for this job.  It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bank of America is an Equal Opportunity Employer.

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