Director of Fraud Investigations

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary:

The Director of Fraud Investigations leads a specialized team within The Standard’s anti-fraud program, with accountability for delivering results across a significant component of the Company’s fraud risk management and investigative function. In this role you will be responsible for executing and enhancing key elements of the anti-fraud control framework and translating enterprise fraud strategy into effective operational outcomes.  You will partner closely with Legal, Compliance, Information Security, and business leaders to manage fraud risk, ensure regulatory compliance, and drive continuous improvement in fraud detection, investigation, and prevention capabilities.

Key Responsibilities: 

Lead Fraud Operations and Program Execution:  

• Lead, coach, and develop a team of subject matter experts in fraud investigations, compliance, and risk mitigation, while building team capability to address complex and evolving fraud risks.
• Translate enterprise fraud strategy into execution by setting priorities, analyzing trends, metrics, and control effectiveness, and creating plans that lead to measurable outcomes that improve fraud detection and investigation processes.
• Oversee complex fraud investigations and ensure compliance with regulations, internal policies, and investigative standards to drive results and ensure high-quality investigative outcomes.

Risk Management and Compliance Leadership:

• Oversee fraud risk and mitigation activities and identify emerging fraud risks and trends and recommend actions to address control gaps and strengthen risk management practices.
• Ensure adherence to applicable legal, regulatory, and reporting requirements related to fraud investigations and financial crimes.
• Escalate enterprise-level risks, trends, and systemic issues to senior leadership as needed.           

Cross-Functional Influence and Partnership:

• Partner with Legal, Compliance, IT, Information Security, and business leaders to address fraud risks and improve processes that promote consistent practices and alignment across stakeholders involved in fraud risk management.
• Provide subject matter expertise and influence decision-making on fraud-related initiatives, projects, and operational improvements

Continuous Improvement and External Awareness:

• Monitor evolving fraud risks, regulatory developments, and industry practices.
• Contribute insights to support refinement of fraud strategy and program direction.
• Participate in industry forums to maintain awareness of emerging threats and best practices.              

Skills & Background You’ll Need:

Education: Bachelor’s degree (required) Master’s degree (preferred)

Certification: CFE/CIFI (strongly preferred)

Experience:

• 8+ years of experience in law enforcement, fraud, compliance, legal, or investigative roles, with a focus on complex investigations; 10+ years preferred.
• 3+ years of direct leadership experience leading teams and driving results.
• Prior experience in retirement plans and/or voluntary benefits a plus.
• Demonstrated success owning fraud program outcomes and delivering measurable results.
• Advanced technology skills (MS Office Suite) and utilization of technology resources to conduct research. (i.e. Link Analysis, Ping One Identity, Nuance Voice Analytics, and Fraud Share).

Skills:

• Deep knowledge of fraud investigations, regulatory frameworks, and compliance practices.
• Strong understanding of how fraud risk management affects business performance and division-level outcomes.
• Strong analytical and problem-solving skills, with the ability to assess risk and implement effective solutions.
• Skilled in using internal and external contacts, along with technology resources, to research, investigate, analyze data, and develop investigation reports.

Key Behaviors of a Successful Candidate:

Winning Together: Excellent verbal and written communication skills with the ability to build trust an