PFS Patient Svc Specialist III, Full Time Days

At Atrium Health Wake Forest Baptist, we take pride in offering a dynamic and fulfilling work environment. Joining our team means becoming an essential part of a leading healthcare institution that is committed to providing exceptional patient care and advancing medical research.

Position Highlights: 

• Shift Schedule:  Full Time Days, may include holidays
• Department:   Registration
• Location:  Lexington, NC

What We Offer:

• Day 1 Health Coverage: Amazing health insurance with the option of copay or HSA eligible plans
• Wellness Incentives: Up to $1,350/year in wellness incentives through our LiveWELL program
• Education: Eligible for our Prepaid College Tuition Assistance program (up to $5,250/year)!
• Parental Benefits: Six weeks paid birthing-mother maternity leave & four weeks paid parental leave
• Retirement: Up to 7% employer-paid retirement contributions

Requirements:

• Associate's degree with three years' direct experience required. 
• Experience in a healthcare setting (receptionist, registration, financial assistance, etc.) preferred. 
• Working knowledge of applicable rules, regulations and guidelines governing insurance payers and reimbursement preferred. 
• Medical terminology preferred. 
• Bilingual (Spanish) strongly preferred. 

The Successful Candidate will assume responsibility for a variety of functions, which include, but are not limited to:

• Collects Critical Data Elements, registration information, completes related documents, and prioritizes workload. Monitors workload, identifies trends impacting revenue cycle processes and alerts departmental management. 
• Ensures accurate patient identification and addresses sensitive information with confidentiality. 
• Communicates insurance benefits and liabilities with customers. 
• Collects past, current and future payments due and advises customers of financial responsibility and resources. 
• Provides excellent customer service through all interactions and resolves complaints promptly. 
• Works well independently and as part of a team. 
• Accesses hospital systems, office technology, payer websites and other resources for assigned responsibilities. 
• Adheres to the Medical Center's Values and policies while meeting departmental productivity goals and standards. 
• Obtains authorizations, pre-certs, documentation when applicable, referrals, reviews and requests medical record information as necessary. 
• Communicates effectively with various internal and external healthcare team members. 
• Takes the initiative to assist staff with escalated customer service and work related issues. 
• Assists with the development and training of new or less experienced staff. 
• Attends required training classes, seminars and meetings. 
• Performs additional tasks and special project responsibilities as requested by department management. 

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem – that includes Brenner Children’s Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biom