Warehouse & Sales Route Relief Associate

The Warehouse and Sales Route Relief Associate also known as a Route Sales Associate (RSA) provides warehouse support and route relief across the assigned branch locations in Castroville, CA and San Luis Obispo, CA, and surrounding areas.   

Typical Work Schedule:  Monday - Friday, 7:00 am - 3:30 pm, Overtime When Needed

Overnight stays (typically one to two consecutive weeks) required when covering routes in San Luis Obispo, CA. Will be required to cover other branch locations when needed.

Driving Requirements:  Valid Drivers License and clean driving record required. Must be able to complete a successful DOT physical and drug test.

Responsibilities

• Receive, ship, and pick customer orders.
• Load and unload trucks using forklift and other material handling equipment (MHE).
• Perform inventory cycle counts and physical inventory.
• Record inbound/outbound loads accurately in warehouse management system (WMS).
• Coordinate with warehouse manager to ensure inventory and facilities are secure and sanitary.
• Correct overages and shortage errors from the distribution center or outside vendor, accurately, and in a timely manner. 
• Research system transactions as well as inventory data entry to ensure WMS accuracy. 
• Follow safety rules and regulations.
• Perform sanitation and housekeeping duties for the branches in line with Safe Quality Food (SQF) policies and procedures. 
• Assist with planned preventative maintenance programs for branches’ equipment and systems. Help research facilities’ issues and equipment failures.
• Find replacement items caused by distribution center shortages and report them through inventory return (IR) procedure.
• Correct overages and shortage errors from the distribution center (DC) or outside vendor, accurately, and in a timely manner.
• Replenish products shipped from DCs or vendors, receiving items into inventory accurately and damage-free.
•  Generate WSM reports to identify inventory changes, slow, overstock and non‐moving inventory and report to management.
• Facilitate disposition of items with supply chain team members.
• Completes required safety training.
• Deliver, replenish, and rotate beverage station products on each call when assigned to a route.
• Ensure equipment is clean and in working order, executing a minimum of one CQC (Cup Quality Check) per day.
• Responsible for escalating customer issues quickly to the ARM and ensuring customer satisfaction.
• Ensure customers receive delivery and service as required.
• Manage invoices, inventory, and collections daily when on a route.
• Responsible for increasing Revenue per Stop through identifying and closing distribution voids on core products, executing seasonal and LTO promotions, executing pricing actions and ensuring the beverage station is set to standard when assigned to a route.
• Notify Area Route Manager (ARM) of any inefficiencies, customer dissatisfaction or opportunities found while running route relief.
• Assist ARM on customer related matters as assigned.
• Become familiar with brewing equipment and learn to make basic repairs or adjustments.
• Consistently execute the Farmer Brothers customer “The Farmer Brothers Way to Sell“ to drive customer satisfaction and loyalty.
• May perform other duties as assigned including assisting in accounts receivable collections and customer service activities.

COMPENSATION

 $25.81 per hour according to Collective Bargaining Agreement

BENEFITS

• Paid time off
• Paid holidays
• Health insurance
• Pre-tax savings accounts (HSA/FSA)
• Dental insurance
• Vision insurance
• Supplemental insurance
• Disability insurance
• Life insurance
• 401(k)
• Pet insurance
• Travel accident insurance
• Identify theft program
• Employee assistance program
• Employee referral program
• Discount programs

Education & Expe