Journeyman Enterprise Service Desk Technician

General information

Requisition # R66342 Locations USA-FL-Doral Posting Date 02/26/2026 Security Clearance Required Secret Remote Type Onsite Time Type Full time

Description & Requirements

Shape the future of defense with MANTECH! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, we’ve been a trusted partner to the Department of Defense, delivering cutting-edge projects that make a real impact. Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career forward and be part of something extraordinary. Your journey starts now—protect and innovate with MANTECH!

MANTECH is seeking a motivated, career and customer-oriented Enterprise Service Desk Technician to join our team in Doral, FL.

Responsibilities include but are not limited to:

• The ESD Technician II provides advanced technical support to end users, resolving complex hardware, software, and network issues

• Serve as an escalation point for Junior Technicians, providing technical mentorship and guidance

• Possess strong knowledge of enterprise systems and applications, often specializing in a specific area. Proactively identify and resolve potential problems, minimizing disruptions to business operations

• Contribute to the development and maintenance of knowledgebase articles and training materials

• Lead small projects or initiatives to improve Enterprise Service Desk processes, under the guidance of senior Technicians. Analyze trends in support requests to identify recurring issues and recommend solutions

• Demonstrate excellent communication and interpersonal skills and build strong relationships with users and stakeholders. Contribute to performance reporting and identify opportunities for continuous improvement.

• Stay current with the latest technologies and industry best practices, expanding their technical skills and knowledge.  The ESD Technician II receives guidance and direction from more senior staff

Minimum Qualifications:

• Minimum of 3 years of relevant Enterprise Service Desk Technician experience.

• A candidate holding a relevant Bachelor's degree may be granted 2 years’ experience credit for that extra education.

• Proven experience in troubleshooting and resolving hardware (desktops, laptops, peripherals), software (Windows OS, Office 365, common applications), and network (basic connectivity) issues. Working knowledge of Active Directory for user account management. Experience with ticketing systems (e.g., ServiceNow, Jira Service Management, Zendesk) for incident and service request management. Familiarity with remote desktop support tools (e.g., TeamViewer, Remote Desktop, AnyDesk). Basic understanding of network protocols (TCP/IP, DNS, DHCP). Experience working within SLA guidelines.

Desired Qualifications:

• Bachelor’s degree in Information Technology, or related technical field. Expe